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The Role
Lead and manage a team of Client Services Representatives supporting enterprise customers. Recruit, coach, enforce performance standards, oversee escalations and SLAs, collaborate with Sales and other teams on projects, act as SME on policies/products, identify process gaps, and coach account planning and presentation skills.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you driven to lead a high-performing team that delivers exceptional client experiences and safeguards key revenues? As a Client Services Manager at Spectrum Business, you will recruit, coach and manage dedicated representatives who support our valued Enterprise customers across multiple business sectors. Your leadership will shape service excellence and directly influence Spectrum Business' long-term growth.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
#LI-NT1
SCE510 2026-76054 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Are you driven to lead a high-performing team that delivers exceptional client experiences and safeguards key revenues? As a Client Services Manager at Spectrum Business, you will recruit, coach and manage dedicated representatives who support our valued Enterprise customers across multiple business sectors. Your leadership will shape service excellence and directly influence Spectrum Business' long-term growth.
How You'll Make an Impact
- Recruit, coach and manage a team of Client Services Representatives supporting inbound requests and back-office operations for Enterprise clients
- Hold yourself and your team accountable for monthly performance standards, regularly reviewing and documenting results
- Oversee case escalation processes, ensuring timely completion within specified service level agreements
- Collaborate with Sales, Sales Support, SMB Care and other departments to address enterprise projects such as billing migrations, audits and equipment swaps
- Serve as a Subject Matter Expert on Spectrum Business policies, procedures and products, guiding your team through ongoing training
- Advocate for customers by identifying process gaps and partnering with leadership to optimize service efficiencies and SLAs
- Provide coaching in account planning, management and presentation skills to enhance team capabilities
Working Conditions
- Office environment
- Exposure to moderate noise levels
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in business marketing or related field or equivalent experience
- Valid driver's license with a good driving record
Experience
- 5+ years of business-to-business sales or client services management experience
- 5+ years of telecom sales or client services field experience
- Experience with Internet technologies, data networking services including LAN, MAN, WAN and VPN
- Experience in CLEC, telecom and fiber/metro Ethernet sales
Skills
- Ability to read, write, speak and understand English
- Ability to build and manage a client services team focused on large business accounts
- Ability to sell advanced business solutions to enterprise clients
Preferred Qualifications
- Leading a high volume back office team
- Working with complex business clients and accounts
#LI-NT1
SCE510 2026-76054 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree in business marketing or related field or equivalent experience
- Valid driver's license with a good driving record
- 5+ years of business-to-business sales or client services management experience
- 5+ years of telecom sales or client services field experience
- Experience with Internet technologies and data networking services including LAN, MAN, WAN and VPN
- Experience in CLEC, telecom and fiber/metro Ethernet sales
- Ability to read, write, speak and understand English
- Ability to build and manage a client services team focused on large business accounts
- Ability to sell advanced business solutions to enterprise clients
- Leading a high volume back office team
- Working with complex business clients and accounts
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
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Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
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Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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