New Vacancy – Business Services Manager
Reporting to: Director / Partner
Direct Reports: 0–5
Department: Business Services
Office: Droitwich or Worcester – 60 % office based
Qualification: ACA or ACCA
About Ballards:
At Ballards, we're more than accountants, we're trusted business advisers, strategic partners, and problem solvers. Since 1985, we've been helping ambitious businesses, charities, and private clients achieve sustainable growth through expert accountancy, tax, audit, and consultancy services.
Today, with over 150 talented colleagues across the Midlands, we're proud to be one of the region's fastest-growing independent firms. Our success is built on lasting relationships, exceptional client service, and a collaborative, people-first culture where everyone has the opportunity to make a meaningful impact.
What sets us apart is our integrated approach. Alongside our market-leading accounting and tax expertise, we provide specialist consultancy in technology transformation, talent strategy, and brand and digital marketing, enabling us to deliver innovative, forward-thinking solutions that help our clients succeed in an ever-changing world.
Joining Ballards means becoming part of a progressive and ambitious firm that invests in its people, encourages innovation, and supports professional development at every stage of your career. If you're looking to build your future with a firm where your ideas are valued, your development is championed, and your work makes a real difference, we'd love to hear from you.
The Opportunity
At Ballards, we believe exceptional client service begins with exceptional relationships. As a Business Services Manager, you'll manage a diverse client portfolio, work closely with Directors and Partners, lead and develop colleagues, and deliver high-quality accounting, tax and advisory services while contributing to the continued growth of the Business Services team.
Key Responsibilities
- Manage a portfolio of business clients, delivering accounting, tax and advisory services.
- Act as the primary point of contact, building trusted client relationships.
- Review statutory accounts, corporation tax and personal tax returns.
- Lead client meetings and provide commercial advice.
- Ensure compliance work is completed accurately and on time.
- Coordinate bookkeeping, VAT and management accounting services.
- Identify advisory and cross-selling opportunities.
- Monitor WIP, billing and portfolio profitability.
- Support fee proposals and onboarding of new clients.
- Lead, coach and mentor Assistant Managers, Seniors, Associates and Trainees.
- Delegate work effectively and support team development.
- Champion innovation, technology and continuous improvement.
Person Specification
Qualifications
- ACA or ACCA Qualified (Essential)
• Additional tax or advisory qualifications (Desirable)
Knowledge & Experience
- Strong accountancy practice background
• Experience managing a client portfolio
• Strong technical accounting and taxation knowledge
• Experience reviewing work and mentoring others
• Commercial awareness and WIP management experience
Skills & Attributes
- Excellent communication and relationship-building skills
• Strong commercial awareness
• Excellent organisation and attention to detail
• Confidence using cloud accounting technology
• Collaborative leadership style
• Ability to manage competing deadlines
• Commitment to continuous improvement
Why Join Ballards?
At Ballards, we believe in 'The Speed of Knowing You'. We invest in our people through structured development, supportive leadership, hybrid working, modern technology and genuine opportunities for career progression.
Skills Required
- ACA or ACCA qualified
- Additional tax or advisory qualifications
- Strong accountancy practice background
- Experience managing a client portfolio
- Strong technical accounting and taxation knowledge
- Experience reviewing work and mentoring others
- Commercial awareness and WIP management experience
- Excellent communication and relationship-building skills
- Confidence using cloud accounting technology
- Collaborative leadership style
- Ability to manage competing deadlines
- Commitment to continuous improvement
What We Do
Ballards LLP: Innovative Accountancy and Business Advisory Ballards LLP is a forward-thinking accountancy and business advisory firm with a rich history of delivering value to our clients. Established in 1985, we've grown from a local practice to a significant player in the professional services landscape, now serving OMBs and large corporates across the UK and internationally. At Ballards, we offer a unique blend of traditional accountancy services and innovative business solutions. Our expertise spans audit, tax, and compliance, complemented by specialist advisory services in IT consulting, recruitment, brand and marketing, and strategy. We pride ourselves on our agile approach, combining the stability and expertise our clients expect with the innovative thinking that sets us apart. Our team of professionals is dedicated to providing personalised, value-driven solutions that help our clients navigate complex financial landscapes and achieve their business goals. As we look to the future, we're committed to expanding our geographical reach, enhancing our service offerings, and continuing to be a trusted partner to businesses across the UK.
