Shield AI is seeking a Manager, Autonomy Applications Engineering to lead a team of Forward Deployed Engineers supporting customer deployment, adoption, and operational success with the Hivemind SDK. This is a highly technical, customer-facing leadership role focused on enabling the team to deliver excellent on-site customer support, deployment execution, and success in real-world environments. The manager will own team performance, customer outcomes, and the flow of actionable field feedback back into the company.
In this role, you will manage, coach, and develop Forward Deployed Engineers who work directly with customer operators, engineers, and technical stakeholders to support onboarding, deployment, troubleshooting, and sustained use of Hivemind. You will help the team navigate complex technical environments, translate mission and program goals into concrete technical milestones, and drive progress during active engagements. You will also partner closely with internal engineering, product, Applications Engineering, and program teams to improve customer readiness, product usability, deployment playbooks, and long-term customer success.
This role includes up to 30% travel, including frequent customer site visits and oversight of active customer engagements.
What you'll do:
- Lead, manage, mentor, and develop a team of Forward Deployed Engineers responsible for customer deployments and technical customer success
- Own team planning, prioritization, staffing, and execution for on-site and virtual customer engagements
- Provide technical leadership for customer onboarding, deployment, adoption, and operational success with the Hivemind SDK
- Serve as an escalation point and trusted technical leader for customers using Hivemind in real-world environments
- Translate customer goals, mission needs, and program objectives into clear technical milestones, execution plans, and team priorities
- Drive accountability across the team for achieving intended customer outcomes during active engagements
- Guide the team through debugging and resolution of complex software and integration issues
- Partner with customer teams and internal stakeholders to remove blockers, improve time-to-value, and sustain adoption
- Build mechanisms to collect, synthesize, and communicate recurring customer pain points, product gaps, and field insights to internal teams
- Represent the voice of the customer in internal planning and prioritization discussions
- Collaborate with product and engineering teams to improve product quality, usability, deployment readiness, and repeatable field execution
You should apply if:
- You enjoy leading technical teams while staying close to customers and field execution
- You are energized by coaching engineers through dynamic on-site challenges in real operational contexts
- You can translate ambiguous customer needs into structured technical plans, team priorities, and measurable outcomes
- You are comfortable making decisions, removing blockers, and helping a team drive progress under pressure
- You have strong engineering fundamentals and can build credibility quickly with technical stakeholders, customers, and direct reports
- You enjoy working across engineering, product, and customer teams to improve both product outcomes and customer success
- You are passionate about or have great interest in autonomy, robotics, aerospace, defense technology, or deploying advanced software in the field
Required qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 8+ years of relevant technical experience in software engineering, deployment engineering, solutions engineering, applications engineering, or forward deployed engineering
- 2+ years of people management or formal technical leadership experience for engineers
- Experience in a customer-facing technical leadership role such as forward deployed engineering, solutions engineering, applications engineering, or customer engineering
- Strong technical background in software engineering, including the ability to review and debug complex systems and guide technical tradeoffs
- Strong proficiency with modern C++ and experience with Python in a professional setting
- Excellent communication, presentation, interpersonal, coaching, and people leadership skills
- Strong problem-solving and analytical skills, with sound judgment under pressure
- Ability to operate with a high degree of autonomy and accountability in ambiguous environments while leading a team through ambiguity
- Ability to travel up to 30%
Preferred qualifications:
- 3+ years of experience working in a startup environment
- Experience managing or leading teams in the defense, robotics, aerospace, or autonomous systems industry
- Experience building or scaling a forward deployed engineering, solutions engineering, applications engineering, or customer engineering function
- Experience gathering field feedback, influencing product direction based on customer needs, and establishing repeatable customer success playbooks
Skills Required
- Bachelor's degree in Engineering, Computer Science, or related technical field
- 8+ years relevant technical experience in software, deployment, solutions, applications, or forward deployed engineering
- 2+ years of people management or formal technical leadership experience for engineers
- Experience in a customer-facing technical leadership role (forward deployed, solutions, applications, or customer engineering)
- Strong technical background in software engineering; ability to review and debug complex systems and guide tradeoffs
- Strong proficiency with modern C++
- Professional experience with Python
- Excellent communication, presentation, interpersonal, coaching, and people leadership skills
- Strong problem-solving and analytical skills with sound judgment under pressure
- Ability to operate with high autonomy and accountability in ambiguous environments
- Ability to travel up to 30%
- 3+ years startup experience
- Experience managing or leading teams in defense, robotics, aerospace, or autonomous systems
- Experience building or scaling a forward deployed/solutions/applications/customer engineering function
- Experience gathering field feedback and establishing repeatable customer success playbooks
What the Team is Saying
Shield AI Compensation & Benefits Highlights
-
Healthcare Strength — Company materials describe excellent medical, dental, and vision coverage alongside a mental‑health EAP. Site perks such as an onsite gym in DC and a gym discount in San Diego support a health‑focused offering.
-
Retirement Support — Careers materials highlight a 401(k) with company match as part of the standard package. A Total Rewards overview emphasizes retirement features within a broader, transparent compensation view.
-
Career-Linked Recognition & Rewards — Compensation for in‑demand technical and senior go‑to‑market roles is described as competitive, with visible engineering ranges and top‑end packages. This points to meaningful upside tied to role, level, and scarce skills.
Shield AI Insights
What We Do
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
Why Work With Us
What makes Shield AI special is our people. We unlock the power of autonomy, and in the face of overwhelming odds and challenges, we find ways to win and make a difference for our customers. We bring together software, AI, and aerospace engineering disciplines to deploy the most intelligent aviation capabilities in the world.
Gallery
Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
