Job Description
Chewy is seeking a Maintenance Manager at our Houston, TX. Fulfillment Center! We are looking for someone to lead a Maintenance Team responsible for maintaining and improving the reliability of general warehouse assets and production equipment such as conveyor systems, industrial automation systems, inventory storage solutions, and powered industrial trucks. In this role you will coordinate the management of a team of technicians, directly handle a minimum of one Maintenance Area Manager, partner closely with Chewy Operations and other customer teams, and leverage third-party vendors for outstanding maintenance work! If this sounds like you, are you ready to join the Pack?
What you'll do:
- Command a team responsible for the reliability and performance of general warehouse assets and production equipment in an e-commerce fulfillment center.
- Apply data to measure and grade the performance of your team.
- Handle high severity downtime events and lead root cause analysis and corrective actions.
- Lead preventative and reactive equipment repairs.
- Influence continuous improvement projects that target key performance indicators such as injury rates, equipment uptime, mean time to repair, and system capacity.
- Initiate Capital Expenditure projects in support of high-level building and network projects.
- Direct maintenance procurement activities, coordinating expenses to ensure metrics are met or exceeded within the prescribed budget.
- Partner with internal and external Team Members to achieve business objectives and observe third party vendors performing work for Chewy.
What you'll need:
- Bachelor's Degree or equivalent work experience.
- 5+ years of experience leading maintenance or operations teams in a warehouse or factory.
- 5+ years of experience working with material handling equipment such as conveyors and powered industrial trucks.
- Experience using information systems and data to measure and improve key performance indicators.
- Ability to provide a high level of customer service to a variety of cross-functional partners.
- Ability to simultaneously support multiple high priority projects in a fast-paced environment.
- Ability to work a schedule that may include weekends, nights, and holidays.
- Ability to travel as needed.
Bonus:
- Master's Degree.
- Experience maintaining electromechanical material handling systems.
- Experience maintaining industrial control systems.
- Experience maintaining electrical systems.
- Competence using a computerized maintenance management system.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree or equivalent work experience
- 5+ years leading maintenance or operations teams in a warehouse or factory
- 5+ years working with material handling equipment, including conveyors and powered industrial trucks
- Experience using information systems and data to measure and improve KPIs
- Ability to provide high-level customer service to cross-functional partners
- Ability to support multiple high-priority projects in a fast-paced environment
- Ability to work weekends, nights, and holidays as needed
- Ability to travel as needed
- Master's degree
- Experience maintaining electromechanical material handling systems
- Experience maintaining industrial control systems
- Experience maintaining electrical systems
- Competence using a computerized maintenance management system
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
