Chewy seeks an Area Maintenance Manager for our Dallas, TX Fulfillment Center and Pharmacy. This role places you on the site Maintenance Leadership Team. You will focus on improving equipment reliability, ensuring operational uptime, and supporting ongoing improvement in warehouse and pharmacy production areas.
The ideal candidate has extensive leadership experience in automated fulfillment, manufacturing, or regulated settings like pharmaceutical or food production. They also have a passion for developing high-performing teams and promoting ongoing improvement in a fast-paced, customer-oriented environment.
What makes this opportunity outstanding:
At Chewy, you will work in a fast-paced and creative setting where your skills will directly support our mission of providing exceptional service to customers. Our team is deeply committed to maintaining smooth operations and reaching challenging targets. We value cooperation, and you will collaborate with multiple departments to successfully apply strategies that improve our results.
What you'll do:
- Develop and lead maintenance technicians responsible for the reliability, performance, and compliant operation of general warehouse assets, automated material handling and conveyance systems, pharmaceutical compounding and laboratory equipment, and critical facility infrastructure within a hybrid fulfillment and Rx environment, including MHE, HVAC systems, boilers, chillers, AHUs, ERUs, RTUs, and regulated controlled environments required for pharmacy operations.
- Coordinate both preventative and reactive maintenance activities, including rapid response to high-severity downtime events impacting fulfillment operations or pharmacy production.
- Ensure maintenance practices support regulated environments, including accurate documentation, equipment readiness, and compliance with applicable pharmacy, safety, and quality standards.
- Audit the quality of work, PM execution, and documentation accuracy across warehouse and lab equipment; identify gaps and implement improvements to improve reliability and compliance.
- Lead continuous improvement initiatives that focus on safety, equipment uptime, mean time to repair, system capacity, and production quality. These efforts apply to both fulfillment and compounding operations.
- Use data and maintenance systems to assess performance, recognize trends, and promote accountability throughout your team and equipment portfolio.
- Partner closely with Chewy Operations, Pharmacy (Pharmacists and Lab teams), and Support functions to align maintenance priorities with business needs, production schedules, and regulatory requirements.
- Coordinate and manage third-party vendors performing specialized maintenance and calibration work, ensuring adherence to Chewy standards, timelines, and Rx compliance requirements.
What you'll need:
- Bachelor's degree or equivalent experience with 7+ years of maintenance leadership.
- Experience leading maintenance teams in eCommerce, automated fulfillment, or regulated/lab-based manufacturing environments.
- Hands-on experience with material handling systems, including conveyors and powered industrial equipment.
- Proven ability to use data and maintenance systems to drive performance, improve important metrics, and increase equipment reliability.
- Ability to handle several high-priority projects simultaneously in a fast-paced, dynamic environment.
- Strong communication and cross-functional collaboration skills, with the ability to partner effectively across Operations, Pharmacy, and Support teams.
- Flexibility to work a schedule that may include nights, weekends, and holidays.
- Willingness to travel as needed.
Bonus:
- Master's degree or equivalent experience.
- Industry certifications (e.g., CMRP, CRL, OSHA 10/30).
- Experience in pharmaceutical or regulated manufacturing environments.
- Experience maintaining industrial control and facility systems, including RTUs, AHUs, ERUs, boilers, and chillers.
- Working knowledge of electrical systems maintenance and troubleshooting.
- Experience using a CMMS/EAM system for maintenance planning and asset tracking.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree or equivalent experience
- 7+ years of maintenance leadership experience
- Experience leading maintenance teams in eCommerce, automated fulfillment, or regulated/lab-based manufacturing environments
- Hands-on experience with material handling systems, conveyors, and powered industrial equipment
- Experience using data and maintenance systems to improve performance metrics and equipment reliability
- Ability to manage multiple high-priority projects in a fast-paced environment
- Strong communication and cross-functional collaboration skills
- Flexibility to work nights, weekends, and holidays
- Willingness to travel as needed
- Master's degree or equivalent experience
- Industry certification such as CMRP, CRL, or OSHA 10/30
- Experience in pharmaceutical or regulated manufacturing environments
- Experience maintaining industrial control and facility systems, including RTUs, AHUs, ERUs, boilers, and chillers
- Working knowledge of electrical systems maintenance and troubleshooting
- Experience using a CMMS/EAM system for maintenance planning and asset tracking
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
