Our Opportunity:
Chewy is currently recruiting for a Maintenance Technician Lead at our fulfillment center in Lewisberry, PA! You will have the opportunity to apply your unique experience to support the fast-paced operations of our dynamic fulfillment center environment. Additionally, you will develop new and valuable skills and experience in growing world of e-commerce fulfillment operations.
This leader will be hands-on with Facilities Technicians and will build and maintain relationships across all shifts. This person will be someone who likes to change and enjoys getting into the details to drive improvements every single day!
What you will do:
- You will perform maintenance and repair, housekeeping and plumbing, metal fabrication and carpentry to support our fast-paced fulfillment center operations.
- Ensure that all fulfillment center equipment is operating properly and ensure a safe working environment for all your fulfillment Team Members.
- Complete periodic and general maintenance tasks throughout the facility - as assigned and according to schedule.
- Perform daily inspections of conveyor systems, shipping, and packing equipment areas.
- Maintain accountability for assigned equipment and associated gear list, reducing loss, damage, and defects to zero.
- Complete repair order and maintain parts usage records.
- Solve mechanical and electrical problems, you will visually check, test, and evaluate the condition of components, equipment, and circuits.
- Follow company procedures.
- Lead a team of up to 10 hourly facilities associates.
- Responsible for achieving all facilities goals.
- Primary POC for P1/P2 issues
- Mentor, train and develop teammates for career progression and learning.
- Ability to develop and share standard processes across the shifts and network.
- Create a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility, adapt to the ever-changing business, and stay focused on the customer experience.
- Use the site CMMS system (Fiix) to optimize perfect PM/CM execution and provide insights to improve overall performance.
What you will need:
- Leadership experience
- Excitement for working in an environment with high level of ambiguity and change.
- Metrics driven attitude.
- Customer service obsession, with willingness to do whatever it takes to satisfy customer needs.
- Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership
- Proven ability to quickly adapt and drive the right results using data.
- Highest levels of integrity and ethics
- At least 36 months of previous facility maintenance experience
- (Mechanics and Maintainers, Construction and Engineering, Aviation and Transportation Repair)
- Must have electrical experience or understanding.
- Must be able to demonstrate electrical knowledge of 24v ac/dc control circuits, 120v power and control circuits and 277v-480v power circuits.
- Experience using appropriate tools and maintenance equipment.
- Ability to stand, bend, stoop, twist and turn frequently
- Requires manual dexterity, overall coordination, and good balance to work at ground level, with the ability to climb and work at elevations up to 35 feet above floor level.
- Interest in math, electricity, shop mechanics, electric motors, and appliances
- Good at solving problems.
- Understand potential exposure exists to high voltage current, welding equipment, vehicle and equipment lubricants and solvents.
- Ability to work nights and weekends.
- Experience with fire system and fire alarm electronic devices.
- Ability to read, understand & interpret electrical, pneumatic, & plumbing schematics.
- Experience with conveyor mechanical systems (belts, drives, tracking valves).
- Experience with VFD motor controllers
- Experience with motor starters and control cabinet
- PLC knowledge - input/outputs solving or some programming.
- HVAC - advanced knowledge or experience.
- Communicate preventative maintenance and repair opportunities as well as escalation of resources outside of normal hours when needed, to ensure system performance.
- Can communicate, make sound decisions, work well under pressure.
- Recognize problems and repair before breakdown occurs.
- Proactive problem solving & mechanical proficiencyproblem-solving skills.
- Ability and willingness to train others
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected].
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Leadership experience leading hourly facilities/maintenance teams
- At least 36 months previous facility maintenance experience
- Electrical experience or understanding
- Knowledge of 24V AC/DC control circuits, 120V power and control circuits, and 277V-480V power circuits
- Experience using appropriate tools and maintenance equipment
- Ability to stand, bend, stoop, twist and turn frequently; manual dexterity and balance
- Ability to climb and work at elevations up to 35 feet
- Problem-solving skills and mechanical proficiency
- Ability and willingness to train and mentor others
- Ability to work nights and weekends
- Experience with fire system and fire alarm electronic devices
- Ability to read, understand, and interpret electrical, pneumatic, and plumbing schematics
- Experience with conveyor mechanical systems (belts, drives, tracking valves)
- Experience with VFD motor controllers
- Experience with motor starters and control cabinets
- PLC knowledge for I/O troubleshooting or programming
- Advanced knowledge or experience with HVAC systems
- Familiarity with safety hazards (high voltage, welding equipment, lubricants, solvents) and safe work practices
- Metrics-driven mindset and effective communication with cross-functional teams and leadership
- Customer-service orientation and ability to drive results in ambiguous, changing environments
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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