Our Opportunity
Chewy is looking for a Senior Controls Systems Engineer to offer regional field support and lead network-wide efforts within our Fulfillment Center (FC) operations! This role is highly visible and suited for a controls expert who can balance remote troubleshooting with strategic standardization and ongoing improvement! The Senior Controls Systems Engineer reports directly to the Associate Director of Automation & Engineering and collaborates closely with onsite Maintenance Managers and Controls Systems Engineers (CSEs) to maintain consistent standard work, outstanding performance, and readiness for new technology throughout the network.
What You'll Do
- Act as the regional technical expert for control systems that support conveyors, sortation, scanners, cameras, print-and-apply, and robotics.
- Provide reactive support for complex downtime events, addressing critical issues, troubleshooting, remediation, and root cause analysis.
- Collaborate with onsite Maintenance Managers and CSEs to ensure controls standard work, change control, and documentation are accurate, current, and consistently applied.
- Lead and approve (or coordinate approval of) regional automation and controls change requests through the appropriate systems and governance.
- Manage regional controls condition assessments and lifecycle/upgrade path planning; interpret outcomes into prioritized development plans and capital or expense proposals.
- Drive proactive performance management by monitoring network indicators (uptime, efficiency, chronic faults, MTBF/MTTR, system availability) and implementing corrective actions to meet or exceed outstanding benchmarks.
- Develop and deliver training and mentoring for CSEs and maintenance teams (including recurring network training sessions), growing technical capability and reducing repeat failures.
- Lead or support commissioning readiness, acceptance testing, and standardization of new equipment launches; partner with Operations, Engineering, IT, and vendors to align resourcing, procedures, and validation.
- Identify and implement continuous improvement opportunities, including reliability enhancements, control logic improvements, alarm rationalization, and improved recovery procedures.
- Own drafting of Correction of Error (COE) / After Action items for major events; present outcomes, findings, and long-term solutions to leadership.
- Influence cross-functional partners (Operations, Safety, Facilities, Engineering, and Vendors) to improve system performance, safety, and scalability.
What You'll Need
- Bachelor's degree or equivalent experience in Electrical Engineering, Controls Engineering, Mechatronics, or a related field.
- 6+ years of progressive experience in PLC-based controls build, development, troubleshooting, and support within automated fulfillment, distribution, manufacturing, or material handling environments.
- Strong background in industrial controls platforms (Rockwell/Allen-Bradley preferred), HMI creation, and industrial networking technologies (EtherNet/IP, device networks, scanners/sensors).
- Strong understanding of WMS/WCS/WES integrations, PLC network topology, and field device interface development (scanners, cameras, print-and-apply, servo/VFD systems).
- Demonstrated ability to lead cross-site technical initiatives, set standards, and drive measurable performance improvements.
- Demonstrated skill in identifying root causes and transforming insights into lasting corrective measures.
- Working knowledge of motor controls (starters, VFDs) and standard electrical components; ability to troubleshoot end-to-end controls/electrical issues.
- Strong project management, communication, and collaborator management skills; comfortable presenting technical topics to operations and senior leaders.
- Proficiency with MS Office (Excel/PowerPoint) and Visio (or equivalent) for documentation and technical communication.
- Ability to travel approximately 25% to 40% regionally, with occasional additional travel for launches or critical events.
- Ability to participate in rotational weekend and after-hours on-call support for blocking issues.
Added Bonus
- BS or MS in Electrical/Controls/Mechatronics Engineering or equivalent experience.
- Experience working with industrial robotics, ASRS systems, or sophisticated goods-to-person automation.
- Experience working for a leading industrial automation or material handling system integrator/OEM.
- Lean / Six Sigma training (Green Belt or higher) and demonstrated use of data-driven reliability improvement methods.
- Strong customer service approach with the ability to build trust and influence without direct authority.
Work Environment & Expectations
This position is a regional field-support role with frequent visits to FCs. You are encouraged to operate independently, balance multiple demands across various sites, and advance standardized solutions that expand effectively. Travel, adaptable hours, and on-call support are needed to ensure timely handling of critical automation events.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Electrical Engineering, Controls Engineering, Mechatronics, or related field
- 6+ years in PLC-based controls development and troubleshooting
- Strong background in industrial controls platforms and networking technologies
- Experience with WMS/WCS/WES integrations and PLC network topology
- Project management skills and ability to communicate technical topics
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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