Senior On-Site Service Specialist
{POSITION PROFILE}
The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipments while providing exceptional customer service in a professional office environment. This role supports daily mailroom operations, ensuring the timely and accurate distribution of mail, courier packages, and internal correspondence.
Key Responsibilities
- Receive, sort, and distribute incoming mail and packages.
- Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems.
- Track and log packages using internal tracking software.
- Coordinate shipments through carriers such as FedEx, UPS, DHL, and USPS.
- Maintain accurate records of mailroom activities and package deliveries.
- Operate mail processing equipment, including postage meters, scanners, and inserters.
- Provide customer service support to employees and visitors regarding mail and shipping inquiries.
- Ensure compliance with company policies, security procedures, and shipping regulations.
- Maintain inventory of mailroom supplies and submit replenishment requests as needed.
- Maintain a clean, organized, and safe work environment.
Preferred Qualifications
- Experience with shipping and logistics systems.
- Knowledge of postal regulations and courier services.
- Experience in a corporate office or managed services environment.
Qualifications (Education, Experience and Certifications)
· Requires high school diploma or GED and1-2 years of related work experience.
· May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
· Demonstrate competency in basic computer skills including proficiency in MS Office Suite
KNOWLEDGE, Skills And Abilities
· Requires knowledge and understanding of shipping/receiving procedures.
· Basis electronics knowledge is preferred.
· Possesses ability to work independently and flexibly to complete projects.
· Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
· Possesses ability to comprehend instructions concerning mail delivery.
· Possesses troubleshooting and problem solving skills.
· Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
· Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
· Dealing with tight deadlines and quick turnaround times imposes high stress levels.
· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED and 1-2 years related work experience
- Valid driver's license and minimum auto insurance coverage (may be required)
- Competency in basic computer skills including proficiency in MS Office Suite
- Knowledge and understanding of shipping/receiving procedures
- Ability to lift/move items up to 50 lbs and push/pull equipment up to 400 lbs
- Experience with shipping and logistics systems
- Knowledge of postal regulations and courier services
- Experience in a corporate office or managed services environment
- Basic electronics knowledge
- Ability to operate mail processing equipment (postage meters, scanners, inserters)
- Ability to determine correct packing methods and check packing slips for accuracy
- Troubleshooting, problem solving, excellent customer relations, and verbal communication skills
- Ability to work independently and flexibly to complete projects
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
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