Jobs at Ricoh Global Services

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Manages daily operations for a one- to three-person legal office site, including staff supervision, client billing, invoicing, customer issue resolution, document production, shipping, hospitality, facilities coordination, inventory, scheduling, reporting, training, and profitability. Ensures confidential legal documents are handled accurately and efficiently while maintaining service quality, compliance, productivity, and customer relationships.

Makes timely pickups and deliveries of documents, packages, and other items by vehicle, bicycle, foot, or public transit. Maintains delivery logs, receipts, chain-of-custody protocols, paperwork, and vehicle safety. Follows maps, written instructions, company standards, and safe driving practices while responding to client requests. Works independently or on a team, provides professional customer service, and may lift up to 50 pounds.

Provides hands-on onsite support in a law firm, including document production, scanning, mail and shipping, records management, conference room coordination, copier operation, billing logs, supply tracking, deliveries, and light facilities assistance. Supports attorneys, partners, legal staff, and clients while handling confidential, time-sensitive projects. Requires strong customer service, troubleshooting, organizational, communication, and legal document workflow skills, with occasional travel, overtime, and physical handling of equipment and materials.

Converts paper documents into electronic images by preparing, scanning, inspecting, validating, compiling, and assembling records. Reviews scans for accuracy, clarity, and completeness; corrects errors; meets productivity and quality standards; maintains scanning equipment; completes documentation; and communicates issues. May also handle shipping, receiving, and USPS mail. Requires repetitive, detail-oriented work in a production environment, including standing for extended periods and lifting supplies up to 50 pounds.

Delivers classroom and virtual training for complex technology products and processes. Develops learning materials, written and video knowledge content, and curricula; coaches field employees; evaluates training needs; maintains LMS records and schedules; measures learning initiatives and reports results. Collaborates with field management and cross-functional stakeholders, pursues relevant certifications, supports less experienced trainers, and ensures training aligns with business objectives and CTT+/vCTT+ guidelines. Periodic travel, including possible overnight travel, is required.

Handles daily inbound and outbound mail, including pickup, sorting, distribution, postage, and delivery. Operates high-volume copiers, bindery, scanning, shipping, and receiving equipment; performs basic troubleshooting, quality checks, inventory tracking, reporting, and customer service. May support filing, meeting-room setup, building moves, light maintenance, and cleaning. Requires frequent standing, walking, lifting up to 50 pounds, and driving between buildings, with occasional nights or weekends.

Leads hospitality, concierge, workplace, conference, and customer experience services. Manages staff scheduling, coaching, hiring, and performance; supports guests and executives; coordinates meetings, events, catering, vendors, and facilities logistics; maintains workplace procedures and records; prepares reports; processes invoices; and builds strong client and stakeholder relationships while ensuring service quality and operational readiness.

Operates high-volume printing, copying, sorting, and mailing equipment while troubleshooting issues and maintaining service quality. Provides customer service, coordinates service requests, manages records and inventory, calculates service charges, and supports job delivery. The role may also assist with reception, meeting room setup, light maintenance, safety procedures, and other building functions.

Sells continuous-feed inkjet, workflow, hardware, software, services, and integrated printing solutions to existing and prospective B2B customers. Analyzes customer business and technology requirements, develops proposals and business cases, manages complex sales cycles, presents to executives, organizes customer events and workshops, coordinates third-party partners, and hands projects off to presales and delivery teams.

Sells complex commercial and industrial printing hardware, software, services, and workflow solutions to existing, new, and competitive B2B accounts. Manages territories, opportunities, pipelines, negotiations, proposals, RFP responses, customer workshops, and long sales cycles. Analyzes customer business and technology requirements, develops integrated solutions and business cases, presents to C-level executives, and coordinates handoffs to presales and delivery teams.

Operates high-volume copying, printing, binding, scanning, mailing, shipping, and receiving equipment and processes. Performs basic copier troubleshooting, supply inventory, mail and document distribution, filing, customer service, reporting, and equipment or service logs. May support reception, conference room setups, building moves, light maintenance, cleaning, and interbuilding deliveries. Requires occasional overtime, physical activity, and lifting up to 50 pounds.

Operates high-volume printing, copying, sorting, mailing, and production equipment while troubleshooting issues and maintaining quality. Provides customer service, coordinates service requests, manages records and inventory, calculates service charges, and supports job delivery. May assist with meeting room setups, light maintenance, reception, and other building functions while following safety protocols.

Leads daily small-site operations, ensuring facility efficiency, profitability, contract compliance, and excellent customer service. Serves as the primary customer contact, mentors and schedules team members, resolves issues, manages inventory and logistics for conference rooms and AV equipment, completes administrative tasks, and supports departments and vendors.

Makes timely pickups and deliveries of documents, packages, and other items while maintaining accurate logs, receipts, chain-of-custody procedures, and paperwork. Operates delivery vehicles safely and lawfully, performs routine vehicle checks, follows maps and written instructions, responds to client requests, and provides professional customer service. The role requires independent decision-making, punctual attendance, communication skills, and the ability to lift up to 50 pounds.

Leads daily operations for medium-to-large managed services sites and teams, ensuring contract compliance, SLA performance, quality, customer satisfaction, and profitable growth. Oversees staffing, recruiting, onboarding, training, performance management, retention, and succession planning. Manages customer relationships, presentations, reports, service issues, process improvements, audits, compliance, and change initiatives. Requires strong technical aptitude, customer-facing experience, problem-solving, communication, and knowledge of Ricoh products and services.

Supports daily operations across Ricoh customer sites, including mailroom, copy center, reception, shipping and receiving, courier services, supply ordering, billing logs, reporting, equipment troubleshooting, employee training, site implementation, and coordinating work assignments. The role may lead daily huddles and fill in for absent site personnel. Physical duties include standing, walking, lifting items up to 50 pounds, and moving equipment.

Operates, calibrates, troubleshoots, services, and repairs high-end printing and office equipment. Performs copying, bindery, fulfillment, quality control, mailroom, AV, inventory, and related onsite support functions. Organizes print jobs, transfers files to color equipment, resolves equipment issues, maintains reporting tools and work areas, and meets customer satisfaction, productivity, attendance, and quality standards. Requires flexibility for second-shift work and overtime.

Provides campus mailroom and print services by sorting and delivering mail and packages, preparing outgoing shipments, assisting customers, completing basic copying, scanning, and finishing, tracking shipments, maintaining supplies, troubleshooting equipment, and supporting reception tasks. The role requires frequent standing and walking, lifting items up to 50 pounds, and occasional movement of heavier equipment.

Provides mailroom, copy, print, shipping, receiving, scanning, records management, and general office support at a customer site. Operates and troubleshoots office equipment, processes mail and packages, maintains inventory and operational records, supports meetings and reception coverage, delivers materials, and assists with light facility duties. Requires strong customer service, organization, communication, and the ability to lift up to 50 pounds.