Jobs at Ricoh Global Services

Manages daily operations for a small to medium-sized site and supervises a team delivering contracted copy, courier, print, hospitality, imaging, and mail services. Oversees staffing, performance management, training, quality, service-level agreements, customer satisfaction, reporting, process improvements, and financial responsibilities. Maintains daily customer contact, resolves operational and billing issues, supports presentations and business reviews, and ensures compliance with company standards.

Manages daily operations for a small to medium-sized site, leads a small team, and oversees contracted business services including copy, courier, print, hospitality, imaging, and mail services. Responsibilities include staffing, performance management, training, customer relationship management, SLA achievement, quality and compliance, reporting, process improvement, issue resolution, and financial accountability.

Manages daily operations for a small- to medium-sized office services site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures SLAs, quality, compliance, staffing, and financial targets are met. Leads employee training, performance management, career development, customer relationship management, reporting, business reviews, and resolution of pricing, ordering, and invoicing issues.

Supports a customer’s RICOH printer fleet by monitoring service and supply alerts, resolving technical support requests, maintaining device and inventory records, replenishing consumables, coordinating service escalations, and meeting SLAs. Provides equipment training, manages printer procurement and hot-swap inventory, supports device moves and implementations, documents meter readings, and communicates issue resolution status. The role requires customer service, basic printer maintenance, troubleshooting, inventory management, and administrative follow-through.

Coordinates daily operations for a single-person office services site, including mail, copy, scanning, courier, reception, shipping, supplies, conference rooms, and equipment. Operates office technology, manages service-level commitments, supports customers, monitors contractors and facilities, prepares operational reports, maintains inventory, and assists with financial and administrative responsibilities. Requires customer-facing communication, technical aptitude, problem-solving, and occasional lifting up to 50 pounds.

Welcomes visitors, answers and directs incoming calls, issues visitor badges, manages meeting room schedules, maintains the telephone directory, keeps the reception area professional, and provides general administrative support. Requires strong interpersonal, verbal, and written communication skills, proficiency in Microsoft Office, self-motivation, and the ability to lift and push objects weighing up to 30 pounds.

Manages and grows customer accounts by identifying business challenges, developing relationships with decision-makers, generating sales opportunities, and positioning Ricoh’s digital workplace and document workflow solutions. Responsibilities include business development, customer research, consultative solution selling, presentations, financial impact analysis, account expansion, and stakeholder relationship management. The role requires approximately 20% travel and may include overnight trips.

Retains and grows revenue within assigned Federal accounts while developing new business across DoD and civilian organizations. Provides solution consultations, demonstrations, proposals, and strategic account planning; manages customer relationships, negotiations, sales documentation, CRM records, and cross-functional collaboration. Coordinates post-sale implementation of Ricoh solutions and represents the company at customer meetings and industry events. The role requires meeting revenue targets and frequent travel to customer locations.

Manages customer accounts and interfaces with clients to deliver contracted services, coordinate print production projects, quote commercial and transactional print work, provide technical support, and grow account volume and new business. The role requires advanced production equipment knowledge, customer service expertise, strong communication, and flexibility to work extended shifts, weekends, holidays, and in high-volume production environments.

Manages daily operations for a small-to-medium legal office services site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; manages staffing, quality, service-level agreements, customer relationships, reporting, and process improvements. Responsibilities include employee coaching, performance management, training, customer satisfaction, issue resolution, pricing and invoicing coordination, compliance, and business reviews.

Manages customer accounts and interfaces with clients to deliver contracted services, address production and job requirements, coordinate presales and ongoing engagements, quote commercial and transactional print projects, provide equipment and production support, and grow account volume and new business. The role requires extensive customer interaction, print production knowledge, flexible shifts, and occasional physical work in a production facility.

Supports a customer’s Ricoh managed print fleet by monitoring devices, SLAs, service alerts, supplies, inventory, assets, meter readings, contracts, and reports. Responds to customer and technical support requests, coordinates installations, moves, removals, service technicians, vendors, and procurement, and provides equipment training. Maintains fleet data, supports optimization and launch programs, conducts satisfaction surveys, and partners with Sales on technology overviews.

Lead daily operations at a small legal-office print and mail services site. Responsibilities include supervising and developing employees, managing client relationships, maintaining quality and compliance, resolving issues, analyzing operational data, and implementing process improvements. The role requires at least two years of legal-industry experience, strong customer service and organizational skills, and the ability to train employees.

Oversee daily workplace operations spanning hospitality, reception, conference services, AV support, facilities coordination, mail, shipping, and office services. Serve as the primary contact for customers, employees, visitors, vendors, and stakeholders. Coordinate events, troubleshoot technology, manage facility requests, monitor service levels, support staff, maintain inventories, and drive service quality, compliance, and operational improvements.

Welcomes visitors, answers and directs incoming calls, issues visitor badges, manages meeting room schedules, updates telephone directories, maintains a professional reception area, and provides general administrative support. The role requires strong communication and interpersonal skills, Microsoft Office proficiency, self-motivation, and the ability to lift and push up to 30 pounds.

Operates high-volume copying, scanning, mail, shipping, and document-finishing equipment in a legal office environment. Handles confidential and time-sensitive documents, performs file conversion, OCR, FTP transfers, formatting, filing, quality checks, inventory tracking, billing logs, and copier troubleshooting. Provides professional support to legal staff, coordinates service requests and off-site projects, distributes mail and supplies, and may deliver completed work between customer buildings.

Manages daily operations of a mailroom, copy center, or scanning facility; supervises and trains staff, schedules work, resolves customer issues, monitors contract compliance and service levels, manages supplies and vendors, prepares reports, and supports recruiting and performance management. The role also operates office equipment, coordinates courier and mail services, tracks profitability, and escalates facility-related issues.

Operates high-volume copying, scanning, binding, sorting, mailing, shipping, and receiving equipment. Performs basic copier troubleshooting, supply stocking, document filing, inventory tracking, service-call coordination, and customer support. May provide reception, meeting-room setup, building support, light maintenance, and delivery services. Maintains job, meter, inventory, and service records while meeting deadlines and handling physical tasks such as lifting up to 50 pounds.

Coordinates daily operations for a solo-person office services site, including copy, mail, imaging, courier, hospitality, shipping, receiving, and reception services. Operates office equipment, manages work orders, vendors, inventory, conference room resources, reporting, customer communications, and financial responsibilities. Requires customer-facing experience, basic technical aptitude, and the ability to lift up to 50 pounds.

Manages daily operations for a small-to-medium legal office services site, including copy, courier, managed print, hospitality, imaging, and mail services. Leads a small team, oversees staffing, training, performance management, service quality, customer relationships, reporting, compliance, and service-level agreements. Partners with customers, sales, and leadership to resolve operational, pricing, invoicing, and process issues while improving service delivery and retention.