Jobs at Ricoh Global Services

Manage day-to-day site operations for print, mail, courier, hospitality, and workplace support. Lead and develop a small team, ensure SLA and service excellence, build client relationships, manage staffing and workflow, produce reports and business reviews, and identify and implement process improvements.

Prepare, scan, inspect, compile, assemble, and bind documents to meet production and quality standards. Maintain machines, meet productivity metrics (IPH), complete paperwork, troubleshoot and communicate issues, and follow safety and physical requirements including long shifts and lifting up to 50 lbs.

Manage daily operations of a small-site mail/copy/scan facility, supervise a small team, handle customer contacts and contract compliance, train staff, manage workflow, report site metrics, and support procurement and facility tasks.

Manage daily operations of a small-to-medium Ricoh client site, supervise a small team, ensure SLAs and quality, oversee contracted services (print, mail, courier), drive employee development and performance, maintain customer relationships, manage staffing and production targets, and support reporting and process improvements.

Operate and maintain high-volume copiers and bindery equipment; handle shipping/receiving, mailroom, scanning, filing, and supplies. Provide basic troubleshooting, customer support, meeting-room setup, light maintenance, and record-keeping. May perform occasional reception, travel between buildings, and overtime or emergency response.

Manage and grow SMB accounts through consultative B2B sales, retention, and upsell of equipment and services. Conduct outreach via phone, email, and virtual meetings, maintain CRM records, meet revenue targets, and collaborate with internal teams to deliver tailored solutions.

Provide mailroom operational support: receive, sort, track, and distribute incoming/outgoing mail and packages; manage shipping/receiving, postage, inventory, customer pickup, basic equipment troubleshooting, and interbuilding deliveries.

Operate high-volume copying, scanning, and mail/finishing equipment in a legal office; handle sensitive documents, perform OCR/FTP/file conversion, maintain logs and supplies, assist with bindery/packing, and provide customer-facing support under tight deadlines.

Deliver bilingual (French/English) advanced technical support for Ricoh solutions across direct and dealer channels. Lead incident resolution and escalations, troubleshoot complex integrations, software and system performance issues, produce support documentation, mentor junior staff, collaborate with delivery, engineering and vendor teams, and support continuous improvement and pre-sales activities while meeting SLAs.

Provide mail, package, and office services in a legal environment: manage incoming/outgoing mail, reproduction, scanning, batch printing, file conversion/encryption, and billing logs. Troubleshoot copier/equipment, support meeting room setups, assist with moves and light maintenance, handle confidential/time-sensitive documents, and deliver exceptional customer service under tight deadlines.

Provide on-site preventative maintenance, diagnostics, and break-fix repairs for robotic and automated systems. Perform installations, inspections, retrofits, and system triage; document work in CMMS; support other technicians as 2nd-level specialist; follow safety procedures including lockout/tagout; meet SLA and KPI targets; complete equipment-specific technical training and maintain digital competencies.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Manage execution of managed service operations across multiple site locations in an assigned territory. Hire, develop, and manage staff; ensure contractual compliance, customer satisfaction, profitability, onboarding, reporting, and continuous improvement through regular site inspections and collaboration with internal teams.

Senior Solution Consultant responsible for B2B sales of continuous-feed inkjet and workflow printing solutions. Develops and presents tailored business cases to C-level clients, generates pipeline, manages territories and long complex sales cycles, creates proposals/RFP responses, engages partners, and coordinates handoffs to pre-sales and delivery teams to meet revenue and margin targets.

Provide onsite legal document reprographic and workplace support: print/scan/convert/encrypt documents, maintain copiers, manage mail and supplies, assist with room setups, handle confidential, time-sensitive materials, and perform light maintenance and moves.

Lead global SOX, financial, operational, and integrated audits using COSO and risk-based methodology; assess controls, report findings, advise management, coach audit staff, and drive analytics and remediation across Ricoh.

Lead and coach a site team to manage daily operations, drive service excellence using Ricoh products, collaborate with customers to improve processes, maintain quality and audits, and provide ongoing training and development.

Perform on-site preventative maintenance, diagnostics, repair, and retrofit of robotic and automation systems. Provide 2nd-level technical support, document work in CMMS, follow safety/lockout procedures, and meet SLA/KPI targets.

Manage incoming/outgoing mail and packages, operate mail processing equipment, track and log shipments, coordinate carriers, maintain records and supplies, and provide customer service while ensuring compliance with shipping regulations and company procedures.

Manage day-to-day office operations and staff, oversee production labor and quality, handle client contact, invoicing and pricing issues, train and coach employees, manage P&L, ensure staffing and audit/deadline compliance, and improve operational procedures to meet profitability and retention goals.