Jobs at Ricoh Global Services

Provide mailroom, copy center, receptionist, courier, and basic AV and equipment troubleshooting support across multiple client sites. Maintain site logs, order supplies, assist training, perform shipping/receiving and copy finishing, and fill in for site managers as needed.

Senior sales professional managing a book of strategic production-print accounts. Owns full sales cycle for inkjet/toner devices, software, services, and finishing. Drives retention, expansion, new customer acquisition, strategic account reviews, forecasting in Oracle CRM, and applies print-technology insights to grow accounts.

Manage daily operations of a mail room/copy center/scanning facility, supervise a small team, handle customer contact and contract compliance, train staff, track SLAs and site reporting, manage supplies and basic facility tasks to meet quality, deadline, and profitability goals.

Oversees daily operations of a medium-to-large site and team, ensuring contract compliance and SLA performance across workplace services (print, mail, hospitality). Manages staffing, recruiting, training, performance, customer relations, process improvements, reporting, and change management to drive retention and profitable growth.

Manage and grow SMB Ricoh accounts using a consultative B2B sales approach. Retain clients, identify expansion opportunities across equipment and services, meet revenue targets, maintain CRM and pipeline data, engage customers via phone/email/video/social media, and collaborate with internal teams to deliver tailored solutions.

Manage daily operations of a small-to-medium site and a small team; oversee contracted services (print, courier, mail, hospitality); ensure SLA achievement, quality, staffing, and customer satisfaction; coach and develop staff; create site reporting and liaise with sales and leadership to resolve issues.

Provide on-site mail, print, scanning, shipping/receiving, and office services. Operate and maintain copiers, printers, scanners, and postage equipment. Respond to customer requests, complete print and fulfillment projects, manage supplies and records, assist with room and furniture setups, and deliver completed work across the customer campus.

Provide expert-level, client-facing technical support for Ricoh ECM/Content Management solutions (e.g., Laserfiche), troubleshoot complex environments, manage escalations, perform root-cause analysis, produce support documentation, mentor junior staff, coordinate with implementation teams and vendors, and contribute to continuous improvement and presales activities to ensure solution stability and performance.

Plan and execute process-engineering projects to deliver measurable supply chain improvements across distribution and fulfillment centers. Use data analysis, predictive and financial modeling, and supply-chain platforms to identify, design, and implement optimizations that generate quantifiable financial benefits.

Hunt and close net-new public sector accounts by prospecting, building relationships with decision-makers, and aligning Ricoh solutions to customer mandates. Conduct cold outreach and in-person or virtual presentations, use CRM/analytics tools to develop pipeline, navigate procurement/funding cycles, manage contract negotiations, and coordinate internal stakeholders to secure new business.

Provide front-desk and switchboard reception in a legal environment: greet visitors, answer phones, schedule meeting rooms, prepare legal documents and correspondence, manage calendars and supplies, maintain visitor security and lobby appearance, support attorneys and staff with administrative tasks and light hospitality duties.

Manage a high-volume mailroom and copy center: sort and distribute mail, prepare and run print jobs, operate and maintain copiers/printers/scanners, handle first-level equipment support, maintain quality controls and logs, run reports, and interact professionally with customers and vendors.

Provide hands-on legal office support: high-volume copying/printing, scanning, file conversion (OCR/FTP), records management, mail/shipping, conference room and hospitality support, receptionist backup, billing/logs for chargebacks, equipment operation/troubleshooting, occasional deliveries between offices and offsite trial support, and light facilities/packing duties. Must handle confidential, time-sensitive materials and interact professionally with attorneys and clients.

Manage daily hospitality and concierge operations, supervise Managed Services staff, coordinate meetings/events and catering, resolve room conflicts, maintain SOPs and facility appearance, prepare reports, support executive clients, manage vendors and invoices, and provide high-level customer service for Ricoh workplace services.

Manage daily operations of a small mail room/copy center or scanning facility, supervise and train staff, handle customer issues and contract compliance, maintain workflow, report performance, manage supplies and site reports, and support recruiting and site profitability.

Greet and welcome visitors, answer and route incoming calls, issue visitor badges, manage meeting room schedules and telephone directory, maintain a professional reception area, and provide general administrative support.

Manage daily onsite office services including mailroom, print/scan, shipping/receiving, conference room coordination and basic A/V support. Serve as primary customer contact, monitor supplies, create work orders, partner with vendors and facility teams, track service requests, prepare reports, and maintain service levels to deliver excellent customer experience.

Designs, develops, and delivers technology-focused training and learning programs. Partners with SMEs to assess needs, create instructor-led and digital content, implement rollouts, evaluate effectiveness, manage certification processes, and mentor team members. Ensures alignment with adult learning principles and industry standards (IPSTPI, CompTIA CTT+).

Operate and maintain high-volume copiers and bindery equipment, handle incoming/outgoing mail and shipping/receiving, perform basic troubleshooting, maintain logs and inventories, provide occasional reception and meeting-room support, and perform light maintenance and document scanning/imaging.

Provide daily on-site support for Ricoh-managed printers including consumable replenishment, basic maintenance, troubleshooting, inventory and procurement, meter reads, training, and escalation to Level 2 to meet SLAs.