Senior On-Site Service Specialist
{POSITION PROFILE}
The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipments while providing exceptional customer service in a professional office environment. This role supports daily mailroom operations, ensuring the timely and accurate distribution of mail, courier packages, and internal correspondence.
Key Responsibilities
- Receive, sort, and distribute incoming mail and packages.
- Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems.
- Track and log packages using internal tracking software.
- Coordinate shipments through carriers such as FedEx, UPS, DHL, and USPS.
- Maintain accurate records of mailroom activities and package deliveries.
- Operate mail processing equipment, including postage meters, scanners, and inserters.
- Provide customer service support to employees and visitors regarding mail and shipping inquiries.
- Ensure compliance with company policies, security procedures, and shipping regulations.
- Maintain inventory of mailroom supplies and submit replenishment requests as needed.
- Maintain a clean, organized, and safe work environment.
Preferred Qualifications
- Experience with shipping and logistics systems.
- Knowledge of postal regulations and courier services.
- Experience in a corporate office or managed services environment.
Qualifications (Education, Experience and Certifications)
· Requires high school diploma or GED and1-2 years of related work experience.
· May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
· Demonstrate competency in basic computer skills including proficiency in MS Office Suite
KNOWLEDGE, Skills And Abilities
· Requires knowledge and understanding of shipping/receiving procedures.
· Basis electronics knowledge is preferred.
· Possesses ability to work independently and flexibly to complete projects.
· Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
· Possesses ability to comprehend instructions concerning mail delivery.
· Possesses troubleshooting and problem solving skills.
· Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
· Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
· Dealing with tight deadlines and quick turnaround times imposes high stress levels.
· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- 1-2 years of related work experience
- Valid driver's license and required auto insurance coverage per Ricoh
- Proficiency in MS Office Suite and basic computer skills
- Knowledge and understanding of shipping/receiving procedures
- Experience operating mail processing equipment (postage meters, scanners, inserters)
- Ability to lift/move items up to 50 lbs and push/pull equipment on wheels
- Excellent customer relations and verbal communication skills
- Troubleshooting and problem solving skills
- Ability to work independently and flexibly
- Experience with shipping and logistics systems
- Knowledge of postal regulations and courier services
- Basic electronics knowledge
- Experience in a corporate office or managed services environment
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
