Arrive Logistics

LTL Specialist

Posted 4 Days Ago

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Austin, TX

In-Office

Mid level

Logistics • Sales • Software • 3PL: Third Party Logistics

Arrive Logistics is one of the fastest-growing freight brokerages in the nation.

The Role

As an LTL Specialist, you will oversee aging reports, manage rate discrepancies, handle payments with carriers, and assist with accounting-related tasks. Strong logistics and customer service skills are crucial for success.

Summary Generated by Built In

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

As an LTL Operations Specialist, you will play a vital role in ensuring the LTL team runs smoothly and we are meeting the expectations of Arrive and the LTL carriers we work with. You will have the opportunity to work with the largest carriers in the country as well with the fastest growing 3PL in the US. This role will be a combination of working directly with carriers as well as educating Business Development Representatives in the intricacies of LTL and pricing discrepancies. The ideal candidate will have a strong background in logistics operations, customer service, and problem-solving, with the ability to manage escalations and maintain smooth day-to-day operations.

What You'll Do

Responsible for receiving all LTL aging on a weekly basis

Ensure all LTL carriers are sending in weekly aging reports
Update Master Aging sheet on Monday for all carriers
Working with Accounting Team to have payment status updated
Provide weekly status updates on Friday to all LTL carriers
Managing internal % threshold for each carrier. We will be looking to identify aging 5 or more days past payment terms. We know our system is set up to pay on payment terms from when the invoice is received.

Responsible for handling all rate discrepancies with LTL carriers

Respond to BD on LTL CSR when they have pricing discrepancy questions
Work with LTL carriers to ensure additional charges are valid. Dispute charges when they are not valid
Work with BD when additional supporting documentation is needed
Work with LTL carriers for updated invoices once corrections have been made
Create Manual Bills for any shipments that were incorrectly short paid or paid before all charges were added
Make sure BD understands if the discrepancy is valid and how to avoid it in the future

Responsible for working with LTLCOL Team

Make sure all LTL carriers have necessary documentation in order to be paid - work with carriers if documentation is missing
Make sure all LTL carriers are getting paid with correct payment terms
Answer LTLCOL questions on charge codes and if the charges are valid
Work with BD if a load is in voided status to create new load for billing
Escalate any issues up to Manager

Additional Responsibilities

Assist with accounting-related reporting
Assist with LTL operations when time permits

Qualifications

1-3 years of relevant experience in third-party logistics. Experience with managing Carrier Accounting/Payments is preferred
Proven experience in customer relationship management, including handling escalations, and issue resolution
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Demonstrated ability to work cross-functionally and manage relationships with both internal teams and external stakeholders.

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Enjoy office wide engagement activities, team events, happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
Park your car for free on site!
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
Sweat it out with the team at our onsite gym.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.

What the Team is Saying

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The Company

HQ: Austin, TX

1,700 Employees

Year Founded: 2014

What We Do

At Arrive Logistics, our relentless pursuit of perfection fuels our ability to optimize operations, identify efficiencies, build technology, and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit, determination, and a 24/7 commitment to our partners.

The details matter. We don’t just connect freight and carriers; we think critically about every element of the process, working with precision to anticipate your needs. That means more capacity, a consistent freight experience — no surprises.

Our Work Matters: Shippers, carriers, and brokerages are the primary players in the logistics industry, which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!

Why Work With Us

We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.