The Role
Coordinates logistics operations by dispatching vendors and independent contractors, communicating delivery requirements, monitoring route coverage, managing work orders and delivery documentation, and addressing emergencies or delays. Provides customer service, resolves vendor and customer issues, communicates schedule changes, maintains chain-of-custody procedures, and ensures delivery records are complete and accurate.
Summary Generated by Built In
Job Summary & Responsibilities
Logistics Coordinator
We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.
This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.
We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.
This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.
Responsibilities:Operations:
- Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
- Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
- Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
- Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Manage contact with vendors to ensure all routes are covered, as needed.
- Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
- Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
- Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
- Evaluate importance of incoming telephone calls and prioritize accordingly.
- Provide support to the customer service team, on an as needed basis or during peak season.
- Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
- Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
- Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.
Customer Service:
- Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
- Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
- Keep customers notified of changes with route schedules and or on demand delays.
Requirements:
- Excellent verbal communication and problem solving skills
Computer skills including Microsoft Word, Outlook, Excel, etc.
Interpersonal skills; ability to foster teamwork and motivate/coach others. - Accurately and quickly able to read maps
Skills Required
- Excellent verbal communication skills
- Problem-solving skills
- Computer skills, including Microsoft Word, Outlook, and Excel
- Interpersonal skills and ability to foster teamwork and motivate or coach others
- Ability to read maps accurately and quickly
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The Company
What We Do
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. Powered by an interconnected platform, Capstone creates end-to-end efficiencies and cost-savings that help suppliers, distributors, and retailers exceed customer expectations. From performance-driven labor solutions to high-touch transportation and fulfillment, Capstone delivers the scale, accountability, and continuity that enables modern supply chains to compete in an ever-evolving environment.
