The Role
Partners with Distribution Center Logistics and Transportation teams to translate operational priorities into technology strategy and delivery. Provides stakeholder communication, issue prioritization, escalation, outage coordination, and peak-period support. Collaborates with Product and Technology teams to resolve issues, improve processes, modernize ways of working, and drive adoption of solutions that enhance logistics efficiency, productivity, resilience, and user experience.
Summary Generated by Built In
About the RoleIn this role, you will serve as a strategic technology engagement partner to the Distribution Center (DC) Logistics and Transportation business teams, ensuring business priorities, operational needs, and user experiences are clearly represented in Gap Tech strategy, priorities, and delivery. You will build trusted relationships with business leaders and technology partners to understand business objectives, translate operational needs into technology priorities, and help ensure technology investments and solutions deliver meaningful business value.
You will provide front-line business engagement and support for logistics technology, facilitating issue resolution, prioritization, communication, and escalation to minimize disruption for end users.
You will proactively identify opportunities to improve processes, capabilities, and technology experiences through business insights, data, user feedback, and collaboration. You will communicate recommendations and potential business impacts to key stakeholders and help drive adoption of solutions that improve operational efficiency, productivity, resilience, and user experience. Success in this role will be measured not only by effective technology support, but by how well technology enables the business to achieve its operational and strategic objectives.What You'll Do
You will provide front-line business engagement and support for logistics technology, facilitating issue resolution, prioritization, communication, and escalation to minimize disruption for end users.
You will proactively identify opportunities to improve processes, capabilities, and technology experiences through business insights, data, user feedback, and collaboration. You will communicate recommendations and potential business impacts to key stakeholders and help drive adoption of solutions that improve operational efficiency, productivity, resilience, and user experience. Success in this role will be measured not only by effective technology support, but by how well technology enables the business to achieve its operational and strategic objectives.What You'll Do
- Serve as a key business partner to DC Logistics Operations and Transportation teams, building strong relationships with business leads to understand operational priorities, pain points, and opportunities, and ensuring priority issues are being addressed in a timely manner.
- Provide proactive stakeholder communication on issue status, resolution progress, risks, and expected business impact. Ensure DC Logistics and Transportation leaders and users have clear, timely information to support operational decision-making.
- Partner closely with Product Management and Technical Product teams to understand, troubleshoot, prioritize, and resolve issues impacting business operations. Represent the voice and priorities of the business while ensuring solutions address both immediate needs and longer-term business outcomes.
- Coordinate system outages, maintenance, and enhancement schedules with Transportation and Distribution Center leads to align technology activities with operational calendars and business priorities. Ensure changes are planned and delivered during windows that minimize disruption to logistics operations.
- Provide elevated business engagement and support during Gap Inc. peak sales periods, facilitating proactive monitoring, communication, prioritization, and escalation of critical issues impacting Distribution Center and Transportation logistics teams. Help ensure rapid decision-making and resolution during periods of heightened operational demand.
- Continuously strengthen the connection between business needs and technology delivery by bringing forward business priorities, operational insights, and user feedback to Product and Technology teams.
- Identify and drive opportunities for process optimization through research, data analysis, user feedback, and collaboration with business and technology partners. Translate insights into recommendations that improve operational efficiency, user experience, productivity, and business outcomes.
- Identify and drive opportunities for process modernization and new ways of working that align with Gap Tech organizational goals of digital first.
- Work experience in specific domain areas including but not limited to Logistics, Supply Chain, and Transportation Experience.
- Direct experience with Warehouse Management, Transportation, and Supply Chain systems.
- Strong track record of establishing relationships with critical business teams and developing credibility with said business teams.
- Exceptional communication skills as it relates to providing concise executive level leadership updates.
- Ability to prioritize and manage issues based on business impact ensuring the highest priority issues are being addressed in a timely manner
- Strong analytical skill as it pertains to identifying process opportunities and improvements and Proven track record of presenting and implementing those changes.
Skills Required
- Work experience in logistics, supply chain, or transportation domains
- Direct experience with warehouse management, transportation, and supply chain systems
- Experience establishing relationships and credibility with critical business teams
- Exceptional communication skills for concise executive-level leadership updates
- Ability to prioritize and manage issues based on business impact
- Strong analytical skills for identifying process opportunities and improvements
- Proven track record of presenting and implementing process changes
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
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The Company
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
