About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Duties and Responsibilities
Does your ability to see around corners and plan ahead make you the envy of your friend group? We want you to join our team!
We are looking for Lifestyle Assistant Specialist that can serve our members; you will be an integral part of our mission. You will be serving a broad range of personal tasks and working closely with the copilot and operations team to accomplish tasks on behalf of our members.
Tasks can span from organize information on a Google Sheet that we display to members; calling doctor offices, customer service reps, hotels, salons, etc. to gather information regarding to availability and pricing; creating and sending google calendar invites; finding gifts from our vendor approved sites and organizing the information to present to members. For now, the agent will not be communicating directly with our members; but will be communicating with other vendors and businesses for information collection.
Qualifications
Soft Skills
Excellent English speaking and writing skills.
Highly organized, detailed oriented and tech-savvy.
Has great time-management skills and is very conversational.
High deductive reasoning skills and proactive problem solver.
Smart, strategic thinker and a tactical executer.
Is "in-the-know" of great spots and enjoys being creative.
Clear track record of exhibiting Full Potential core values.
Empathizes with the program's mission of empowering working parents and democratizing access to personal assistants.
Must be willing to go through pre-employment background and drug screening.
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Technical Skills & ISP Requirements
Typing speed of at least 35 WPM.
Superior web navigation and computer skills.
Experience in using G- Suite, Zendesk will serve as an advantage.
Skills Required
- Excellent English speaking and writing skills
- Highly organized and detail-oriented
- Tech-savvy with strong computer and web navigation skills
- Strong time-management skills
- Conversational communication skills
- High deductive reasoning and proactive problem-solving skills
- Strategic thinking and tactical execution abilities
- Creativity and awareness of desirable locations, services, and experiences
- Clear track record of exhibiting the company’s core values
- Empathy for the program’s mission of empowering working parents
- Willingness to complete pre-employment background and drug screening
- Availability for shifting evening, night, weekend, and holiday schedules
- Typing speed of at least 35 words per minute
- Experience using G Suite
- Experience using Zendesk
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
