About the Role:
The successful Life Safety Coordinator is responsible for coordinating, monitoring, and directing the daily activities of the company’s Technicians. This role serves as a key point of contact between the company and its customers— providing updates on technician arrival times, notifying of delays, and rescheduling appointments as needed. You will make critical scheduling decisions, considering factors such as job urgency, technician skill level, location, availability, and play an important role in maximizing revenue, strengthening client relationships, and enhancing the company’s overall image
Minimum Qualifications:
- High school diploma or GED minimum
- Associate or bachelor’s degree favorable
- Previous experience in construction, finance, and/or administrative support a plus
- Self-starter with excellent interpersonal, problem solving, and organizational skills
- Strong computer skills, particularly with Microsoft Suite products
Preferred Qualifications:
- Responsible, dedicated, motivated with strong time management, and follow through skills.
- Demonstrates flexibility and cooperativeness, especially concerning schedule changes.
- Excellent verbal and written communication skills with a service-oriented attitude
- Analytical mindset and critical thinker
- Exercises sound judgement and integrity
Responsibilities:
- Uphold the company’s reputation by delivering exceptional customer service.
- Communicate professionally and confidently, even when delivering difficult news (e.g., schedule changes).
- Perform computer tasks with accuracy, speed, and efficiency.
- Track and follow up on part order and returns.
- Adhere to standard operating procedures (SOPs) and Dispatcher scripts.
- Maximize technician schedules to drive revenue (“dispatch for dollars”).
- Maintain clear, timely communication with customers about arrival times and schedule updates.
- Resolve customer concerns promptly or escalate when necessary.
- Coordinate scheduling with Field Supervisors and the Call Center Manager.
- Conduct debriefs with technicians after each service call.
- Ensure work order accuracy by verifying travel and onsite time through GPS data.
- Optimize daily workflow to minimize windshield time and meet performance goals.
- Communicate with Service Manager and Techs in the field.
- Proactively seek feedback to improve performance.
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Skills Required
- High school diploma or GED
- Associate or bachelor's degree
- Previous experience in construction, finance, and/or administrative support
- Self-starter with excellent interpersonal, problem solving, and organizational skills
- Strong computer skills, particularly with Microsoft Suite products
- Responsible, dedicated, motivated with strong time management and follow through skills
- Flexibility and cooperativeness concerning schedule changes
- Excellent verbal and written communication skills with a service-oriented attitude
- Analytical mindset and critical thinker
- Exercises sound judgement and integrity
What We Do
Sobieski Inc. is an award winning mechanical contractor serving the HVAC, plumbing, fire protection and alarm system needs of Delaware, Pennsylvania, New Jersey, Virginia and Maryland residents and businesses. Sobieski Inc. is comprised of five unique divisions: Mechanical Construction; Fire Protection, Alarms & Security; Commercial Service; Single & Multifamily Construction; Residential Service.
