Leave Administrator

Description

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Any APC Center of Excellence (COE) location 

SUMMARY: The Leave Administrator coordinates and administers leave requests and workplace accommodations, including those arising under the Family and Medical Leave Act, Americans with Disabilities Act, Pregnant Workers Fairness Act, state and local leave laws, short-term and long-term disability plans, and other approved leave programs. This position provides comprehensive case management, ensures compliance with applicable employment laws, supports positive and consistent employee experience, assists employees and managers through the leave process, and maintains confidentiality of sensitive employee and medical information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Serve as the primary subject matter expert and resource for leave of absence, disability, accommodation, and related time-off programs, providing guidance to employees, managers, HR partners, and other stakeholders under the direction of HR leadership and legal counsel.
• Interpret and apply applicable federal, state, and local leave, disability, accommodation, wage and hour, privacy, and employment laws, as well as company policies, including FMLA, ADA, USERRA, the Pregnant Workers Fairness Act, Pregnancy Discrimination Act, HIPAA, and related requirements.
• Administer end-to-end leave and accommodation processes, including employee intake, eligibility review, required notices and documentation, medical certification, approval or denial recommendations, leave designation, tracking of intermittent or reduced schedule leave, and return-to-work coordination.
• Communicate with employees throughout the leave and accommodation process to explain responsibilities, documentation requirements, timelines, benefit impacts, pay considerations, and return-to-work expectations while maintaining appropriate confidentiality.
• Calculate, invoice, and collect benefit premiums from employees throughout the leave period, including coordinating arrears balances, repayment schedules, payroll deductions, and benefit continuation tracking.
• Partner with HR, payroll, benefits providers, disability carriers, and legal counsel as needed to coordinate pay, benefits, premium administration, disability claims, accommodations, case strategy, and timely issue resolution.
• Maintain complete, accurate, and confidential case records, including medical documentation, leave usage, case activity, approvals, restrictions, accommodations, and related correspondence in accordance with legal requirements and documentation best practices.
• Maintain accurate leave, benefits, payroll, and case status information in applicable HR information systems, payroll systems, benefit administration platforms, disability carrier portals, and leave management/vendor systems.
• Facilitate the ADA and PWFA interactive processes and other workplace accommodation requests, including gathering appropriate documentation, evaluating restrictions, coordinating manager communication, and supporting legally sound accommodation recommendations under the direction of HR leadership and legal counsel.
• Manage short-term and long-term disability coordination and vendor relationships, ensuring disability claims are appropriately aligned with FMLA, medical leave, accommodation, and return-to-work processes.
• Prepare and present leave, disability, and accommodation reporting, metrics, and analytics; identify trends, compliance concerns, process gaps, and opportunities for improvement.
• Support the development, revision, and delivery of leave administration policies, procedures, communications, and compliance training to ensure alignment with legal requirements, business needs, and employee experience expectations.
• Monitor changes in federal, state, and local leave and accommodation requirements and recommend policy, process, communication, or training updates to maintain compliance and administrative consistency.
• Perform other related duties as assigned or required.

OTHER SKILLS/ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Ability to maintain a high level of confidentiality and trust on all levels.
• Ability to work independently in a fast-paced environment while managing multiple cases, projects, deadlines, changing priorities, and confidential matters.
• High level of attention to detail and ability to multi-task.
• Strong ability to organize effectively, solve problems and communicate clearly.
• Adaptable to changing business dynamics.
• Ability to work effectively as part of a team.
• Proficient in computer skills including Microsoft Office Suite, HR information systems and leave management platforms.
• Ability to provide responsive, empathetic, and professional support to employees while maintaining consistent administration of company policies and legal requirements.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Human Resources, Business Administration, or a related field, from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Strong working knowledge of applicable leave, disability, accommodation, privacy, benefit coordination, and employment laws, including FMLA, ADA, USERRA, the Pregnant Workers Fairness Act, Pregnancy Discrimination Act, HIPAA, and federal, state, and local leave requirements.

Professional certification such as SHRM-CP, SHRM-SCP, PHR, CEBS, CLMS, or a leave, disability, benefits, or absence management certification is preferred.

LANGUAGE SKILLS

Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with employees, managers, HR, payroll, legal counsel, benefits providers, and disability carriers.

MATHEMATICAL SKILLS

Ability to accurately calculate benefit premiums due for employees on leave of absence, including prorated deductions, arrears balances, repayment schedules, and invoice amounts. Ability to apply fractions, percentages, ratios, and proportions to practical benefit and payroll situations. Ability to compile, review, and analyze leave and benefits data, identify trends or discrepancies, and use basic statistics and reporting to support accurate administration, compliance, and decision-making.

REASONING ABILITY

Strong analytical, problem-solving, organizational, and attention-to-detail skills, including the ability to assess case information, identify procedural or compliance issues, establish facts, draw valid conclusions, and recommend appropriate solutions.

WORK SCHEDULE/TRAVEL

Regular business hours are generally expected; however, occasional flexibility may be required to support employees, managers, HR partners, and company locations across shifts or time zones. Occasional travel to company locations may be required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit at a desk and work on a computer. The employee is occasionally required to stand, walk, and reach with hands and arms. 

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at: [email protected].