Within 1 month, you will:
- Complete our onboarding program and become proficient in the tools that drive our projects.(Trello, Salesforce, Monday.com) and our Convexity culture
- Gain a strong understanding of how the Business Team (Customer Success team and Professional Services team) collaborates to ensure customer success
- Deeply learn our product and service offerings, enabling you to speak confidently with customers
- Connect with colleagues worldwide through virtual coffee chats and team-building activities
- Shadow ongoing projects to observe best practices and understand our consulting approach
Within 3 months, you will:
- Host your first customer workshops and receive constructive feedback from peers to sharpen your delivery skills
- Begin managing your first implementation and consulting projects, taking ownership with the support of your coach
- Define your quarterly priorities in alignment with the Professional Services Team’s objectives
- Contribute to our internal knowledge base in Confluence and Trello, sharing resources and insights that help the Learning Consultant (LC) team scale effectively
Within 6 months, you will:
- Take the lead on more complex workshops and consulting projects, demonstrating autonomy and expertise
- Prepare your first difficult or high-stakes workshops with Enterprise customers
- Master advanced platform features and solutions to provide deeper value to customers
- Participate in regular discovery sessions with Product Managers, sharing customer insights to shape future features
- Support pre-sales activities for large prospects by showcasing the type of expert guidance LCs provide
Within 12 months, you will:
- Develop scripts, frameworks, and educational resources for new services delivered by the LC team
- Represent the team as a subject-matter expert by speaking at marketing webinars on digital learning
- Mentor and onboard at least one new Learning Consultant, sharing your expertise to strengthen the team
The Skill Set
- Proven experience (3+ years) in managing learning & development projects, leading client engagements, or a strong track record in client-facing roles within SaaS or customer success
- You are recognized for your listening and teaching skills
- You express your ideas in a clear and concise manner, both in writing and orally
- You are proactive and prefer working in a strong results-oriented culture
- You are curious and have a strong appetite for digital tools and processes
- You are fluent in French and English (US/UK) / B2 level or equivalent and comfortable switching between them in professional contexts
- Proficiency in German is a significant advantage
- Enthusiasm for our working environment explained here
What We Offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with the LEC Coach
- Case Study Meeting with the LEC coach and a Learning Consultant
- Clarification Meeting with the Head of Professional Services
- Culture Fit Meeting with our Senior Vice President Global Professional Services
- Offer !
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
