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The Role
The Partner Marketing & Operations Manager will establish and enhance the global partner ecosystem, focusing on communication, operations, and marketing strategies to elevate partner engagement.
Summary Generated by Built In
360Learning is looking for a Partner Marketing & Operations Manager to architect and scale the next generation of our global partner ecosystem. This is a highly strategic role at the intersection of marketing, alliances, operations, and growth, ideal for someone who wants to build and own the engine behind one of the fastest-growing partner programs in SaaS.
Your mission: turn our partner program into a world-class growth platform. You will design and orchestrate how we communicate, operate, and scale partnerships internally and externally. This means structuring clear, impactful enablement for our internal teams, while also building the marketing motions and engagement strategies that elevate our partners externally. You’ll harness AI agents, automation, and data to improve how we deliver partner intelligence, streamline collaboration, and amplify partner impact across the business.
Reporting directly to the Director of EMEA Alliances and collaborating cross-functionally with Sales, Customer Success, Marketing, Product, and Finance, you’ll be the driving force behind how we structure, market, and shine our partner program. You will also be responsible for scaling a digital-first approach for our Tier 3 partners globally, and have the responsibility for the sourcing and influence growth metrics.
Within 1 month, you will
- Immerse yourself in our partner ecosystem, understanding our GTM strategy, current partner motions, and the opportunities ahead
- Audit existing processes, documentation, and partner communications to identify quick wins and strategic priorities
- Get hands-on with our tech stack (Salesforce, Atlassian tools, Looker, Dust) and explore how AI and automation can elevate partner engagement and enablement
- Build relationships across Sales, CS, Product, Marketing, and Finance to align on how partnerships can create impact across the business
- Get familiar with our Convexity culture
Within 3 months, you will
- Own the narrative: Redesign our internal partner enablement hub (documentation, playbooks, GTM materials, and co-marketing resources) into a strategic asset for revenue teams
- Build scalable foundations: Define partner program rules of engagement, partner tiering, and system integrator collaboration models that make partnering with 360Learning intuitive and high-impact
- Operationalize value: Create and roll out a streamlined process for partnership referral fees, ensuring revenue impact is tracked, reported and optimized
- Intelligence at scale: Deploy AI-powered tools and workflows to deliver real-time partner insights and automate internal communications, increasing productivity across the revenue org
- Launch an improved partner newsletter and communication cadence, backed by clear engagement metrics and feedback loops
Within 6 months, you will
- Scale operational excellence: Automate key workflows; from onboarding to content distribution to marketplace updates, making our partner program more efficient and more visible
- Drive engagement: Launch targeted, data-driven marketing campaigns (high-touch and low-touch) that deepen partner collaboration and generate measurable pipeline influence
- Be the source of truth: Build a comprehensive partner intelligence layer that helps internal teams act faster, sell smarter, and deliver greater value
- Shape GTM impact: Partner with Sales and Marketing leadership to design joint initiatives that expand partner-sourced pipeline and accelerate customer adoption
- Demonstrate a measurable lift in partner engagement (via newsletter open/click rates, shared content, or co-marketing activity) and direct impact on sourcing.
- Launch a scalable digital-first approach to improve the scale and impact of our Tier 3 partnerships
Within 12 months, you will
- Be recognized as a key partner to the Alliances team for partner enablement and marketing strategy
- Lead small scale partner campaigns end-to-end with minimal supervision
- Contribute to the definition of the partner marketing roadmap and influence cross-functional strategy
- Have taken steps toward owning or influencing the partner operations function in (processes, enablement, tooling)
- Getting knowledge from Marketing and Ops current available info and processes
The Skill Set
- 2-3 years of experience in partner marketing, marketing operations, or a related function (SaaS, consulting, or tech ecosystems preferred)
- Highly organized, detail-oriented, with a structured mindset around process, analysis, documentation and operations
- Hands-on familiarity or strong willingness to learn Salesforce and the Atlassian suite (Confluence, Jira, Trello, Salesforce), and demonstrated understanding and use of AI Agent tools to create efficiency is a bonus
- Comfortable working with external partners and cross-functionally with Sales, Product, Customer Success, and Marketing
- Self-starter, equally comfortable in operations/process enablement and creative partner marketing execution
- Fluency in English and French; German is a plus
- Enthusiasm for our working environment explained here
What We Offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Director of EMEA Alliances
- Case Study Meeting with our Director of EMEA Alliances and an Operations Manager
- Clarification Meeting with our Senior Vice President Alliances
- Culture Fit Meeting with our Chief Revenue Officer
- Reference checks
- Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Top Skills
Ai Tools
Atlassian Tools
Dust
Looker
Salesforce
What the Team is Saying
Caroline
VP of Marketing
Vlad
Head of Sales Operations & GTM Strategy
Jillian
Online Sales Manager
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The Company
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
Typical time on-site:
None
