The Role
Provide onsite leadership for 24x7 mission-critical data center operations: respond to alerts, lead incident response, perform preventative maintenance and rack integrations, manage vendors and shifts, maintain DCIM asset records, coordinate changes, mentor junior staff, and ensure compliance with security and operational processes.
Summary Generated by Built In
Your Impact
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects.
This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects.
This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.
What You Will Do
- Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks.
- Attempts to resolve problems, then escalates problems as necessary to appropriate resources.
- Analyzes and prioritizes incoming requests and alerts.
- Tracks and documents problem details, service request status, and resolutions into the company incident management system. Monitors problem resolutions to achieve closure.
- Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary.
- Identifies recurring problems and escalates to senior staff for prioritization and investigation.
- Installs and/or upgrades hardware and software to set up and maintain computer systems.
- Performs basic preventative maintenance and break/fix repairs on technology, including more complex devices.
- Contributes to the knowledge repository for technical support; documents workarounds for problem records; compiles information related to new technology.
- Performs system backups and ensures integrity of backup media and peripherals.
- Participates in meetings with vendors to resolve service failures or issues
- Identifies and suggests possible improvements on procedures.
Minimum Qualifications
- Associate degree in computer science, computer information systems, or related field or equivalent years of experience in lieu of education requirement, if applicable
- 2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware
Preferred Skills/Education
- Experience working with third-party IT vendors and/or software/hardware suppliers
- IT experience in the retail industry
- Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience)
- 5 years of experience in an IT support or operations environment working with PC or client/server platforms and/or hardware
- 2 years of IT support or deployment experience working across multiple platforms or specialty areas
- 2 years of experience in a leadership role with or without direct reports
- Master's Degree in Computer Science, CIS, or related field
- 4 years of work experience leading technical or project teams in a large matrixed, retail organization
- 4 years of experience working in a large matrixed organization
- 4 years of experience working in a data center
- 4 years of experience working with third party IT vendors and/or systems solution providers
- 4 years of IT experience in the retail industry
- 4 years of experience with IT operational processes, including incident management, change management, and technical documentation
- 3 years of Lowe's Operations experience
- 3 years of work experience in an IT role requiring interaction with senior management
- 2 years of experience supporting enterprise infrastructure technologies, including servers, storage, networking, structured cabling, and DCIM/CMDB platforms
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a company match up to 4.25% when contributing 6% and eligibility beginning as early as the first of the month after 30 days is highlighted, with access extended to regular full‑time and part‑time associates. This structure positions retirement savings as a clear strength in the total rewards mix.
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Parental & Family Support — Paid family benefits include up to 10 weeks paid maternity leave and four weeks paid parental leave for eligible full‑time associates, plus adoption assistance and expanded family‑forming support. Recent updates add fertility partner services, doula/surrogacy reimbursement, and related resources.
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Inclusive Benefits Coverage — Health coverage is offered to regular full‑time and part‑time associates, spanning medical, dental, vision, and mental‑health/EAP resources. Deductibles on full‑time plans were lowered in 2024 and additional supports (e.g., family‑forming, menopause) were added, indicating broad and evolving access.
Lowe’s Insights
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
Gallery
Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
