As one of our Lead Site Reliability Engineers, you will combine hands-on technical expertise with strategic technical leadership across infrastructure and software development. You will own the design and evolution of major systems within our multi-cloud, multi-region, active-active content serving platform that serves upwards of 25 Billion requests daily. Through a combination of architectural vision, cross-team collaboration and mentorship, you will help drive the reliability initiatives and define the technical strategy that scales our platform to 50 Billion requests per day and beyond.
Responsibilities:
- Define and drive the automation strategy for infrastructure tooling, establishing standards that minimize manual work, increase performance and reduce incident frequency and severity of incidents
- Own the design, reliability and evolution of core platform applications, mentoring team members on best practices and ensuring systems meet long-term business objectives
- Architect and lead the logging platform strategy, driving its design and balancing availability, retention and cost optimization
- Establish capacity planning and performance management frameworks, proactively identifying scaling opportunities and guiding teams through complex troubleshooting scenarios
- Lead cross-functional reliability initiatives with SRE and service engineering teams, influencing architectural decisions and championing practices that ensure resilient service delivery
- Demonstrate a high level of autonomy in anticipating, identifying, and addressing systemic weaknesses and opportunities for platform improvement without direct supervision.
Qualifications:
- Proven track record in Site Reliability or Software Engineering, designing, building, and owning scalable, resilient services with a focus on long-term reliability strategy
- Deep expertise in architecting and operating complex distributed systems such as Apache Pulsar, Apache Kafka, Grafana Loki, ScyllaDB/Cassandra, with the ability to guide teams through distributed system challenges
- Designing and owning automation strategies to manage services at scale, with expertise in establishing performance analysis frameworks and mentoring others on diagnostics and resolution
- Deep, hands-on experience (6+ years) in Site Reliability or Software Engineering, specifically leading and shaping multi-cloud architecture and strategy (AWS and GCP).
- Experience architecting and leading large-scale observability platforms, including defining observability standards and SLO frameworks. We use Prometheus and Thanos with Grafana Alloy, Loki and Tempo
- Experience leading on-call excellence, including driving improvements to monitoring and alerting strategies, automating runbooks and mentoring team members on incident response best practices. Every member of the SRE team does a week long on-call rotation
- Expert-level proficiency with infrastructure as code, including defining IaC standards and patterns across teams. We use Terraform and Chef
- Advanced Kubernetes expertise, including cluster architecture design, multi-tenancy strategies, and guiding teams on container orchestration best practices. We use EKS and GKE
- Proficiency in multiple programming languages with the ability to design and review code that meets reliability standards. We use NodeJS, Golang, Ruby, Python and shell scripting
- Advanced Linux systems expertise, with the ability to diagnose complex system-level issues and mentor others on performance tuning and troubleshooting
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
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Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
