Joining the team as a Lead Site Reliability Engineer - Active Directory on the Coupa Cloud Operations team will provide you the opportunity to make a huge impact by setting the strategic technical direction for a high-growth company. We are seeking an accomplished, visionary leader to join our team, focusing on the critical area of Identity and Access Management. In this Lead role, you will be responsible for defining the technical roadmap, establishing our center of excellence, and overseeing the design, implementation, and mentorship of our Active Directory strategy. You will leverage your expertise to drive best practices in directory services, authentication, and authorization, empowering our teams to proactively secure our environment, optimize user access, and deliver a seamless, secure user experience. Coupa operates an open and autonomous work culture, where employees are challenged and critical thinking is encouraged. We operate an inverted organization structure, meaning we support our employees, not manage them. This is core to our culture and we do everything we can to foster an entrepreneurial spirit within our team as we strive for personal and organizational excellence.
What You'll Do:
- Architect and maintain an 'Identity-as-Code' ecosystem, utilizing CI/CD pipelines to automate directory changes, security policy updates, and infrastructure provisioning for our global Active Directory deployment.
- Lead the design, implementation, and management of a global, resilient identity infrastructure for a massive-scale public cloud and on-premise environment.
- Act as the final escalation point for complex and critical Active Directory-related incidents, demonstrating advanced troubleshooting skills and a commitment to root cause analysis and resolution.
- Implement advanced observability and alerting in New Relic and other tools for directory services, focusing on continuous monitoring of directory health, performance, and overall system reliability.
- Define and govern the AD Delegation and Tiered Administration model to ensure strict adherence to the principle of least privilege across the enterprise.
- Spearhead the onboarding and integration of applications and services with modern identity platforms such as Okta for authentication and authorization.
- Mentor teams on security best practices, driving continuous improvement in identity reliability and lifecycle management.
- Own and publish standards/best practice documentation for identity architecture, administration, and security, serving as the domain's authority.
What You Will Bring to Coupa:
- Mandatory expertise: Deep expertise in Active Directory Domain Services (AD DS), including DNS, DHCP, Certificate Services, and Group Policy Object (GPO) Management.
- Preferred: Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID).
- Deep understanding of modern Identity Governance and Administration (IGA) processes, including automated user lifecycle management, RBAC/ABAC methodologies, and compliance reporting.
- Proven experience implementing GitOps workflows for infrastructure configuration, with proficiency in tools such as Terraform, Chef, Ansible, or PowerShell DSC for state management.
- Familiarity with directory log analysis (e.g., via SIEM tools like Azure Sentinel) for troubleshooting and health monitoring.
- 10+ years of progressive experience in IT, Systems Engineering, DevOps, or Identity Engineering, with a minimum of 2+ years in a technical leadership role.
- Proven track record of defining and driving technical roadmaps for identity and access management platforms.
- Must have competency in PowerShell, Python, or equivalent scripting languages for automation.
- Experience building & running modern identity solutions using public cloud technologies (AWS, Azure, GCP).
- Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP).
- Strong communicator and cross-team collaborator with a passion for solving complex problems.
- Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent professional experience.
- US Citizenship required due to Gov cloud and FedRamp requirements.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- Deep expertise in Active Directory Domain Services (AD DS) including DNS, DHCP, Certificate Services, and GPO management
- Proven experience implementing GitOps workflows for infrastructure configuration and state management (Terraform, Chef, Ansible, or PowerShell DSC)
- Must have competency in PowerShell, Python, or equivalent scripting languages for automation
- 10+ years progressive IT/Systems Engineering/DevOps/Identity Engineering experience with minimum 2+ years in a technical leadership role
- Proven track record of defining and driving technical roadmaps for identity and access management platforms
- Experience building & running identity solutions using public cloud technologies (AWS, Azure, GCP)
- Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP)
- Strong communicator and cross-team collaborator with leadership and mentoring experience
- Bachelor's Degree in Computer Science, Computer Engineering, or equivalent professional experience
- US Citizenship (required due to GovCloud and FedRAMP requirements)
- Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID)
- Deep understanding of Identity Governance and Administration (IGA), automated user lifecycle management, RBAC/ABAC, and compliance reporting
- Familiarity with directory log analysis and SIEM tools (e.g., Azure Sentinel) for troubleshooting and monitoring
- Experience implementing observability and alerting for directory services (New Relic or similar)
- Experience onboarding and integrating applications with modern identity platforms such as Okta
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
