The Role
Lead end-to-end implementation of the Coupa platform for large strategic customers across the Americas. Ensure on-time, on-budget delivery through governance, resource planning, risk and financial management. Act as primary customer contact, manage executive stakeholders, mentor Engagement Managers, and occasionally serve as Delivery Executive Sponsor. Drive AI and Agile initiatives and partner on business transformation to maximize customer value.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
As a Sr. Principal Engagement Manager at Coupa, you will lead the end-to-end implementation of the Coupa platform for large and strategic customers across the Americas region. Operating as a senior individual contributor, you will be responsible for delivering successful customer outcomes while aligning solutions with business objectives and ensuring projects are executed with quality, predictability, and operational excellence.
You will work closely with customers, internal teams, and certified implementation partners to oversee execution, governance, resource alignment, and risk management. In addition, you may occasionally serve as a Delivery Executive Sponsor (DES), providing strategic oversight across a portfolio of engagements, mentoring Engagement Managers, and stepping in during critical situations to help drive successful outcomes and maintain executive alignment
What You’ll Do
- Own end-to-end delivery of complex customer engagements, ensuring projects are delivered withquality, on time, and within budget.
- Serve as the primary point of contact for customers and partners, building trusted relationships and managing executive stakeholder expectations.
- Lead implementations from mobilization through deployment and go-live, including governance,resource planning, and adherence to Coupa methodologies.
- Proactively manage risks, issues, and escalations, driving timely resolution and maintaining a clear path to successful delivery.
- Oversee project financial performance, including forecasting, contract compliance, KPI achievement, and overall engagement health.
- At times, act as senior engagement leader across a portfolio of strategic engagements, providing executive governance and ensuring delivery excellence
- Mentor and provide guidance to Engagement Managers, sharing best practices and supporting successful execution across multiple projects.
- Partner with customers and internal stakeholders on business transformation initiatives, helping organizations maximize the value of their investment in Coupa.
What You Will Bring to Coupa
- 10+ years of experience in systems applications consulting, Professional Services, or enterprise software delivery environments, with at least 5 years in program or project leadership roles.
- Proven experience leading complex enterprise SaaS implementations and managing multiple concurrent engagements across large organizations.
- Strong executive presence with the ability to build trusted relationships and influence stakeholders at all levels, including C-suite executives.
- Experience providing strategic oversight, executive governance, and leadership support across a portfolio of projects, including managing escalations and driving successful outcomes.
- Led delivery of enterprise AI and Generative AI initiatives using Agile methodologies, from use-case definition through deployment and adoption.
- Managed cross-functional teams across product, engineering, data science, and business functions to deliver scalable AI solutions.
- Facilitated Agile ceremonies, sprint planning, backlog refinement, and release management to drive predictable delivery and continuous improvement.
- Directed program governance, risk management, stakeholder communications, and executive reporting across multiple AI and digital transformation engagements.
- AI Strategy & Roadmap Development, Generative AI, Machine Learning, Intelligent Automation, and AI Use Case Prioritization.
- Agile Program & Project Management, Scrum, Kanban, SAFe, Sprint Planning, Backlog Management, and Release Planning.
- Cross-Functional Team Leadership, Stakeholder Management, Executive Communication, Change Management, and Organizational Adoption.
- Portfolio Governance, Risk & Dependency Management, Resource Planning, Budget Management, Vendor Management, and KPI Tracking.
- Managed program governance, delivery risks, budgets, and executive
- Demonstrated ability to mentor and develop project leaders or Engagement Managers while fostering collaboration across cross-functional teams and implementation partners.
- Strong analytical, financial, and problem-solving skills, including experience with forecasting, KPI management, contract compliance, and engagement health.
- Experience with enterprise applications and digital transformation initiatives, including platforms such as SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, or other SaaS solutions; Business Spend Management experience is highly desirable.
- High levels of ownership, adaptability, and professionalism, with excellent communication skills and the ability to travel as required to support customers across the Americas region.
AI & Agile Experience
AI & Agile Capabilities:
Program Governance
The estimated pay range for this role is $152,000 - $213,333
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 10+ years of experience in systems applications consulting, Professional Services, or enterprise software delivery, with at least 5 years in program or project leadership roles.
- Proven experience leading complex enterprise SaaS implementations and managing multiple concurrent engagements across large organizations.
- Strong executive presence with ability to build trusted relationships and influence stakeholders at all levels, including C-suite executives.
- Experience providing strategic oversight, executive governance, and leadership support across a portfolio of projects, including managing escalations and driving successful outcomes.
- Led delivery of enterprise AI and Generative AI initiatives using Agile methodologies, from use-case definition through deployment and adoption.
- Managed cross-functional teams across product, engineering, data science, and business functions to deliver scalable AI solutions.
- Facilitated Agile ceremonies, sprint planning, backlog refinement, and release management; experience with Scrum, Kanban, and SAFe.
- Program governance experience: managing delivery risks, budgets, forecasting, KPI management, contract compliance, and engagement health.
- Experience with enterprise applications and digital transformation initiatives (examples: SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur).
- Business Spend Management experience.
- Ability to travel as required to support customers across the Americas region.
- Strong analytical, financial, and problem-solving skills, including forecasting and engagement financial performance oversight.
- Proven ability to mentor and develop project leaders or Engagement Managers and foster cross-functional collaboration.
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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