The Impact of an Education Services Manager at Coupa:
Coupa is looking for a visionary, AI-forward Certification & Credentialing Leader to design, build, and scale our next-generation certification and credentialing programs. In this high-impact role, you will transition our ecosystem from basic training verification to industry-standard, legally defensible certifications that validate real-world readiness, accelerate product adoption, and drive immense value across our global network of customers, partners, and employees.
Reporting directly to the Sr. Director, Learning Products, Portfolio, GTM & Credentialing, you will lead the charge in establishing a world-class framework utilizing modern testing technologies like Certiverse and Accredible. If you thrive in a fast-paced, agile environment, have a passion for skills-first learning, and love leveraging cutting-edge AI to scale program operations, we want you on our team.
What You’ll Do
- Next-Gen Strategy: Define and execute the overarching vision, strategy, and roadmap for Coupa’s tiering certification structure aligned with Go-to-Market (GTM) objectives.
- Tiered Credentials: Manage and mature our three-tiered credentialing architecture:
- Certifications: Role-based, persona-driven, proctored, and competency-driven credentials with a 2-year expiration and recertification requirement.
- Micro-certifications: Skill-based, un proctored credentials targeting specific platform capabilities and technical modules.
- Certificates of Completion: Non-exam milestones recognizing formative course completion and participation.
- High-Fidelity Exam Creation using Certiverse: Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness.
- Job Task Analysis (JTAs): Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas.
- Legally Defensible Exams: Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance.
- Certiverse Optimization: Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing.
- Secure AI Proctoring: Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere.
- Digital Badging: Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings.
- Operational Excellence: Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI.
- AI-First Content Acceleration: Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity.
- Agile Adaptability: Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.
Strategic Leadership & Framework Design
Exam Architecture:
Platforms, Badging & Operations
AI Innovation & Agile Delivery
What You Will Bring to Coupa
- SaaS Background: 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment.
- Modern Testing Tools: Proven experience leveraging Certiverse (or equivalent rapid exam development platforms) and Accredible (or equivalent badging platforms Credly).
- Psychometric Acumen: Deep understanding of testing standards, including blueprinting, cut-score studies, beta testing analytics, and item writing techniques.
- AI and Digital Literate: Forward-thinking experience integrating AI tools (e.g., large language models/Gemini) into business workflows to automate tagging, item generation, or reporting.
- Fast-Paced Execution: A strong bias for action with demonstrated experience working in Agile project environments (e.g., Asana-driven sprint cycles).
- Communication & Collaboration: Exceptional stakeholder management skills to influence cross-functional teams spanning Product, Partner Enablement, and Customer Success.
- Education: Bachelor’s or Master’s degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field with equivalent practical credentialing experience.
Skills Required
- 5+ years directing or leading credentialing, certification, or psychometric exam development in Enterprise SaaS
- Proven experience with Certiverse or equivalent rapid exam development platforms
- Proven experience with Accredible or equivalent badging platforms (Credly)
- Deep understanding of psychometric standards: blueprinting, cut-score studies, beta testing, item writing
- Experience integrating AI tools (large language models) into workflows for tagging, item generation, or reporting
- Experience with Agile project environments and tools (e.g., Asana-driven sprints)
- Strong stakeholder management and cross-functional collaboration skills
- Bachelor's or Master's in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or related field, or equivalent practical credentialing experience
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
