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The software company powering the path to the world’s new medicines.
The Role
Leads services engagement and implementation planning for Veeva eCOA solutions. Partners with sales, strategy, services, customers, and vendors to scope projects, develop resource models, negotiate Statements of Work, establish delivery expectations, and scale eCOA service offerings. Requires clinical trial data expertise, strong consulting and negotiation skills, executive communication, and the ability to manage complex timelines and partner relationships. Travel is expected less than 25% of the time.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Services Engagement Manager Lead (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva eCOA Implementations. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.
What You'll Do
- Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Develop and spearhead eCOA service offerings across multiple customer types
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Develop, own, and manage partner vendor relationships for contracting and services operations
- Lead, grow, and scale eCOA SEM activities and operations
- Travel estimate: Less than 25%
Requirements
- 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications, including eCOA, with a proven track record
- 3+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
- Ability and comfort to spearhead complex services contracting independently but in close collaboration with key internal stakeholders. Familiarity in working with the Life Sciences Industry
- Ability to engage audiences of varying perception levels, including working with executive leadership. Strong negotiation skills
- Collaborative and consultative work style
- Works well under pressure and with short or competing timelines
- Ability to travel
Nice to Have
- eCOA industry SME
- Experience in interpreting clinical protocols
- SaaS/Cloud experience in the delivery
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $120,000 - $160,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 5+ years of experience delivering consulting services or selling services for clinical data applications, including eCOA, with a proven track record
- 3+ years of experience scoping or defining project plans, resource models, and negotiating Statements of Work for software implementation projects
- Understanding of clinical trial data capture, including EDC integration with IVRS, safety systems, CTMS, downstream databases, and eCOA
- Ability to independently lead complex services contracting in collaboration with internal stakeholders
- Familiarity working within the life sciences industry
- Ability to engage audiences with varying levels of perception, including executive leadership
- Strong negotiation skills
- Collaborative and consultative work style
- Ability to work under pressure and manage short or competing timelines
- Ability to travel
- eCOA industry subject matter expertise
- Experience interpreting clinical protocols
- SaaS or cloud delivery experience
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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