National Payments Corporation Of India (NPCI)

Lead Relationship Management

Posted 7 Days Ago

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Delhi, Connaught Place, New Delhi, Delhi, IND

In-Office

Mid level

Fintech • Payments • Financial Services

The Role

Manage strategic relationships with issuing and acquiring banks to grow digital payment products and RuPay Credit Cards. Own business growth targets, go-to-market strategies, commercial programs, incentive campaigns, and portfolio expansion. Lead cross-functional execution with product, operations, technology, finance, and risk teams. Track performance metrics, prepare MIS, analyze data, resolve partner escalations, and maintain expertise in payments, credit cards, compliance, and market trends.

Summary Generated by Built In

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and RuPay Credit Card. The role requires strong stakeholder management, deep domain expertise in credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem.

The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.

• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.

• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.

• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.

• Drive GTM strategy and increase market share of NPCI digital payment products

• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.

• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.

• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.

• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.

• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.

• Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.

• AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates

Requirements

Required Skills & Experience

• 3+ years of relevant experience in Cards & Digital Payments business.

• Proven track record of structuring and executing digital payment and credit card businesses.

• Excellent stakeholder management skills with ability to influence senior leadership.

• Strong analytical, project management, and multitasking capabilities.

• Data-driven mindset with ability to extract insights and drive business decisions.

• Excellent communication, presentation, and interpersonal skills.

• Strong product understanding and business acumen within the NPCI digital payments ecosystem. Preferred Skills and Experience

• 3+ years of relevant experience in Cards & Digital Payments business.

• Expertise in Credit Cards, Acquiring Business, and Payment solutions.

Skills Required

3+ years of relevant experience in cards and digital payments
Track record of structuring and executing digital payment and credit card businesses
Strong stakeholder management skills and ability to influence senior leadership
Strong analytical, project management, and multitasking capabilities
Data-driven decision-making and ability to extract business insights
Excellent communication, presentation, and interpersonal skills
Strong product understanding and business acumen within the NPCI digital payments ecosystem
Expertise in credit cards, acquiring business, and payment solutions

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The Company

HQ: Mumbai, Maharashtra

2,124 Employees

Year Founded: 2005

What We Do

NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity