Lead, Organizational Change Management

Grade Level (for internal use):

S&P Global Corporate

The Role: Lead, Organizational Change Management

As an Organizational Change Management Associate in the EPMO Team, you will work alongside technology leaders to help deliver people-centric technology to all S&P Global colleagues around the world. You will work with leaders and subject matter experts across all S&P Global technology towers, collaborating with colleagues to develop and execute organizational change management (OCM) strategies for end-user-facing initiatives. You will operate largely as an individual contributor as part of a specialist OCM team.

Responsibilities: 

Change Planning: 

• Maintain the OCM support intake process to enable the team to plan and forecast project/product OCM needs 

• Partner with key stakeholders (e.g., DTS Engagement, (User Experience, Intranet team, Corporate Communications, People team) to align strategy, audiences, timing, planning and delivery of OCM outputs (communications, training and stakeholder engagement.) 

• Perform change impact assessments (process, role, technology, behavior) and capture lessons learned to continuously improve future change approaches.
• Track change deliverables and dependencies, ensuring risks/impacts are visible, owned, and addressed with project teams and impacted divisions to support a smooth transition to live service.
   

Change Strategy Execution: 

• Partner with DTS Engagement team and/or Corporate Communications to develop clear, consistent messages for a global employee audience. 
• Execute the Organizational Change Management Plan, including sourcing and coordinating subject matter expertise (SMEs) and drafting the required communications, presentations, and digital messaging to drive adoption of technology services, enhancements, and upgrades.
• Support follow-up and delivery for key divisional initiatives, coordinating actions, timelines, and stakeholders to keep change activities progressing and unblocked.
• Establish change metrics and data collection methods (e.g., readiness, engagement, training completion, adoption indicators, feedback loops) and use insights to refine change tactics.
   

Communications, Training & Content Development (Digital First) 

• Design and produce end-user communications (emails, intranet news, system notifications), stakeholder engagement materials (surveys, presentations, talking points), and training deliverables (Quick Reference Guides, user manuals, how-to videos) in partnership with project teams and communicators.
• Conduct training needs assessments by user type/persona, mapping current-state materials and gaps to future-state behaviors and tasks.
• Create, edit, and maintain clear user-oriented documentation—including new digital communications/content and updates to existing documentation already in circulation—ensuring accuracy, consistency, and usability.
• Develop content spanning multiple documentation types, working with SMEs to gather and validate information, including:
  • user instructions for deployment and day-to-day use
  • reference information for technical features
  • architectural and operational documentation (where appropriate for the audience)
  • policy, process, and procedure documentation
• Support creation and management of content on the enterprise intranet, ensuring materials are findable, current, and aligned to communication strategy.

SME & Cross-Functional Coordination (Global Execution)

• Work with SMEs to translate complex technical change into succinct, precise messaging (communications and documentation) so end users understand what’s changing, why, and how to engage successfully.
• Communicate effectively across multiple teams and time zones to elicit/clarify requirements, coordinate draft reviews, manage versioning, and obtain approvals/signoff.
• Coordinate with DTS teams to proactively communicate what DTS does (services, engagement pathways, policies/processes, “how to work with us”), keeping content fresh, updated, and relevant to strengthen internal understanding and stakeholder experience.

What We’re Looking For: 

• Bachelor’s degree in a related field: communications, English, business management, or business/communications with experience in technology

• At least 5-6 years of relevant training/experience in internal communications, stakeholder management, project management or organizational change management 

• Exceptional English language written and verbal communication skills, with superb ability to translate ideas into clear, compelling messaging 

• Strong project management and relationship management skills 

• Ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused 

• Able to work independently and take initiative 

• Excellent presentation and interpersonal skills 

• Detail-oriented professional with focus on ensuring accurate and complete deliverables 

• Developed problem-solving and analytical abilities 

• Excellent organizational skills with demonstrated ability to multi-task and prioritize competing demands in a high pressure, dynamic work environment 

• Experience working in a team-oriented, collaborative environment 

• Amenable for working EMEA hours (2pm-11pm IST)/(2:30pm-11:30pm Pakistan)

Other Preferred Qualifications: 

• Proficiency in Microsoft Office suite (Outlook, Word, PowerPoint) as well as other Microsoft tools like Forms, Teams, Power Automate 

• Experience building surveys or other feedback collection mechanisms 

• Understanding of workplace technologies 

• Experience with digital content or Intranet platforms, geared specifically toward employees of a global organization is a plus 

• Must be a self-starter in terms of research and process improvement 

• Innovative ideas and the ability to clearly express them 

• Demonstrated ability to juggle multiple tasks for several projects at the same time, often on short timelines 

What’s in it for you: Working within a global team, you’ll be exposed to technical and business departments with an opportunity to educate, influence and make your mark. We’re at the beginning of an exciting journey to change the way we communicate with our stakeholders across the entire business and there’s opportunity to bring ideas and be part of an energetic and exciting team that is ready to explore new ways to collaborate and try new ideas to achieve the best results.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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