Jobs at S&P Global

Manage customer relationships and journeys by driving product adoption, usage growth, retention, and account engagement. Responsibilities include client training, account profiling in Salesforce, usage monitoring, renewal and upsell support, routing product feedback, and coordinating with sales, marketing, product, and analytics teams. The role requires strong communication, organization, consultative client-facing experience, and the ability to work in the office at least two days per week.

Manage the customer lifecycle across onboarding, training, adoption, engagement, and renewal support. Drive platform usage, retention, value realization, and account growth through proactive engagement plans and analytics. Maintain Salesforce account profiles, deliver product training, identify client needs, share feedback with Product teams, and serve as a trusted advisor to senior stakeholders. Track outreach using CRM and cadence tools while supporting strategic accounts and client satisfaction.

Supports market intelligence revenue initiatives through prospecting, lead and campaign management, CRM sales tasks, meeting preparation, territory analysis, and identifying cross-sell opportunities. The intern develops sales skills including lead generation, cold calling, pitching, objection handling, negotiation, and contracting while building knowledge of financial markets, products, and client solutions.

Lead software and quality engineering teams developing scalable, secure data management and semantic platform solutions. Own the engineering roadmap, software development lifecycle, cloud-native deployment automation, architecture, prototyping, and shared platform capabilities. Partner with Product and Knowledge Engineering while ensuring systems meet enterprise security, compliance, auditability, and observability standards.

Leads S&P Global’s enterprise ACV reporting program, overseeing monthly calculations, reconciliations, revenue bridges, cohort and retention analysis, data controls, and executive reporting. Manages a team of 3–5 professionals and partners with FP&A, revenue accounting, sales operations, commercial leadership, and data teams. The role establishes consistent ACV definitions, analyzes product and customer trends, explains variances, improves reporting quality, and supports business and finance scorecards.

Manage key client accounts throughout their subscription lifecycle by building relationships, developing success plans, delivering onboarding and training, driving product adoption, addressing product questions, identifying upsell and cross-sell opportunities, analyzing usage data, and sharing customer feedback with Account Management and Product teams.

Build and maintain scalable, cloud-enabled data infrastructure and end-to-end ML workflows. Collaborate with data scientists, engineers, and business teams to develop, deploy, monitor, and optimize machine learning and computer vision models, improve data quality and lineage, and support production analytics and ML solutions within an Agile environment.

Design, build, and maintain SOAR playbooks and automated incident-response workflows; integrate security, IT, and cloud systems; deploy cloud security infrastructure via IaC; apply AI/LLM tools to security automation; collaborate with SOC, detection engineering, and IR teams; measure and report automation performance and ROI to leadership.

Validate, research, reconcile, and publish domestic and international corporate actions data. Investigate exceptions, resolve discrepancies, support clients and external market participants, and ensure timely SLA compliance. The role also contributes to quality controls, process improvements, training, UAT, onboarding, and strategic product initiatives while managing data accuracy and downstream client risk.

Validate and publish corporate actions records by researching issuer and market documentation, reconciling discrepancies, managing exceptions, and ensuring accurate deadlines and event terms. Provide client support, liaise with agents and vendors, investigate operational breaks, and maintain service-level performance. Contribute to quality control, process improvements, training, documentation, UAT, and new product initiatives across global teams.

Manages end-to-end customer renewal and retention processes, including quote configuration, contract documentation, approvals, billing coordination, invoice verification, Salesforce updates, and signature facilitation. Partners with Account Management, Legal, Product, Solutions Engineering, and Collections to resolve risks, improve renewal execution, support forecasting, and promote pricing, packaging, and retention strategies.

Own product lifecycle for regulatory reporting features: analyze regulations, gather market requirements, define specifications and user stories, collaborate with development and QA, provide training/documentation, support pre-sales, and manage stakeholders and risks to deliver derivatives reporting functionality.

Serves as a trusted HR advisor to People Leaders and employees across India. Provides guidance on performance management, employee relations, policy interpretation, organizational change, workforce planning, talent development, and compliance with Indian labor laws. Coaches leaders, supports engagement and inclusion initiatives, implements enterprise HR programs, manages complex employee matters, and improves HR processes through data, automation, digital solutions, and AI-enabled practices.

Advises People Leaders and employees on HR policies, performance management, employee relations, organizational change, workforce matters, and Indian employment-law compliance. Coaches leaders, supports engagement and inclusion initiatives, uses people data for workforce planning, implements enterprise HR programs, and improves processes through simplification, automation, digital solutions, and AI-enabled practices.

Coach software development teams and organizations in Scrum, Agile, and SAFe practices. Facilitate ceremonies, conflict resolution, decision-making, retrospectives, and continuous improvement. Remove impediments, promote self-organization, support the Product Owner and backlog management, improve transparency, and foster servant leadership. The role requires experience supporting multiple SAFe Program Increments, Scrum Master certification, strong facilitation skills, and familiarity with Azure DevOps, Confluence, Microsoft Teams, and SharePoint.

Lead software engineering projects, including GenAI initiatives, from design through delivery while providing technical direction. Own end-to-end security remediation across vulnerability, dependency, code, and secret-scanning tools, meeting SLAs and Concord standards. Develop complex software solutions, manage project plans and budgets, mentor and guide teams, communicate with senior stakeholders, track remediation metrics, and promote secure-by-design development practices.

Leads a team administering syndicated loan portfolios and managing deal lifecycle events. Responsibilities include interpreting credit agreements, processing interest and fees, validating financial calculations, managing client and lender inquiries, monitoring KPIs, reducing operational risk, coaching staff, and improving processes. The role requires agent-side syndicated loan experience, client relationship management, team leadership, and expertise with loan platforms and financial analysis tools.

Leads enterprise sales for lending software and services, overseeing revenue growth, pipeline management, forecasting, pricing, deal governance, territory strategy, and executive relationships. Builds and develops high-performing sales teams, manages quota and compensation planning, sponsors complex enterprise opportunities, and influences cross-functional product, technology, marketing, finance, and revenue operations stakeholders.

Defines technology vision and architecture strategy across the organization, evaluates emerging technologies such as agentic AI, and guides strategic engineering investments. Establishes evaluation frameworks, partners with risk and compliance teams, and drives adoption of technical standards across engineering. The role also coaches teams, influences architecture decisions, and communicates complex technical recommendations to executives and governance stakeholders.

Leads the global agentic engineering function, defining architectures, orchestration patterns, agent registries, evaluation systems, and AI-enabled software development practices. Establishes automated quality engineering, testing, governance, risk controls, and human oversight for autonomous systems. Builds and leads engineering teams, drives organizational transformation, partners with compliance and security stakeholders, and communicates complex AI capabilities to executives and broader technology teams.