Lead Conversational Designer – AI for Enterprise Solutions

We’re looking for a Lead Conversational Designer to shape the future of AI-powered, voice- and chat-based experiences across logistics, fleet, and mobility solutions. In this role, you will define and drive conversational user experiences for complex, real-world workflows—spanning drivers, fleet managers, operators, and enterprise users.

You will lead the design of intelligent, multimodal systems that combine LLMs, voice/audio, UI, and contextual data to deliver scalable, human-centered interactions. This is a senior individual contributor role with strong influence across product, AI, and engineering teams.

As Lead Conversational Designer , you will shape the interaction layer for next-generation logistics and fleet products.

• Define and evolve conversational experiences across voice, chat, audio, and multimodal interfaces, with a strong focus on AI-powered workflows.
• Lead end-to-end conversational design for complex domains such as fleet operations, routing, navigation, dispatch, compliance, and mobility services.
• Design scalable conversation architectures, including intents, entities, dialog flows, system prompts, fallback strategies, and error handling.
• Partner closely with AI engineering, product management, research, and platform teams to translate technical capabilities into usable, trustworthy experiences.
• Drive the integration of conversational experiences into broader product ecosystems, ensuring coherence across UI, mobile, desktop, and embedded systems.
• Define and document design standards, patterns, and best practices for conversational and audio-driven UX.
• Champion ethical, inclusive, and transparent AI interactions—especially in safety-critical, enterprise, and high-context environments.
• Lead user research, conversation testing, prompt iteration, and UX validation for AI-driven systems in real-world conditions.
• Mentor teams and stakeholders on conversational UX, AI literacy, and effective collaboration between design and engineering.

You are a lead designer who combines strong UX and interaction design fundamentals with deep curiosity for AI-driven systems, language, and human–machine interaction. You’re comfortable working in ambiguity, shaping new interaction paradigms, and designing for complex enterprise use cases.

What we’re looking for

• Bachelor’s or Master’s degree in Design, HCI, Linguistics, Cognitive Science, or a related field.
• 8+ years of experience designing user experiences, with several years focused on conversational UX, voice, chat, or AI-driven systems.
• Strong experience designing for complex workflows, ideally in logistics, fleet, mobility, automotive, or enterprise platforms.
• Deep understanding of conversational design principles, including dialog management, turn-taking, grounding, repair strategies, and trust-building.
• Hands-on experience working with AI technologies, such as LLMs, NLU/NLP systems, prompt design, or voice assistants.
• Ability to translate abstract AI capabilities into clear, usable, and scalable user experiences.
• Strong systems thinker with experience designing design frameworks, libraries, and documentation for scale.
• Excellent storytelling and communication skills—able to align design decisions with user needs, business goals, and technical constraints.
• Comfortable working in fast-paced, cross-functional, and highly technical environments.
• Experience collaborating with international and distributed teams across B2B and B2C contexts.
• Fluency in spoken and written English.

What do we offer:

At HERE, you will shape AI-powered products used by millions, collaborate with world-class experts across design, AI, and engineering, and help define the future of conversational and audio-first location and mobility experiences—from fleet operations to next-generation logistics platforms.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.