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Empowering people today to build a better future for the next generation.
The Role
Provide senior-level workplace hospitality and administrative support, manage ticketing and vendor coordination, handle budgeting/expense tracking, support events and space planning, and drive continuous service improvements to ensure a high-quality employee and visitor experience.
Summary Generated by Built In
Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery. This role is critical to creating a high-quality, service-oriented workplace environment by supporting employees, visitors, and stakeholders with professionalism, responsiveness, and attention to detail.
The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors-ensuring seamless coordination of services while driving an exceptional end-user experience. This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.
Workplace Hospitality & Customer Experience
Business Operations & Administrative Support
Coordination, Communication & Stakeholder Engagement
Workplace Operations & Continuous Improvement
Internal Team Support
Minimum Qualifications:
Preferred Qualifications:
Work Environment
Office-based with frequent interaction across teams and stakeholders; requires a strong service mindset and adaptability.
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors-ensuring seamless coordination of services while driving an exceptional end-user experience. This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.
Workplace Hospitality & Customer Experience
- Serve as a highly visible, front-line representative delivering a concierge-level workplace experience
- Act as a roving point of contact to proactively identify and resolve service issues
- Provide timely, professional responses to workplace requests ensuring a positive experience
- Coordinate meetings, events, and workplace activities with focus on quality and service excellence
- Maintain readiness and hospitality standards across shared spaces
- Excellent customer service skills with hospitality mindset
Business Operations & Administrative Support
- Provide senior-level administrative and operational support
- Manage work order/ticketing systems including assignment and closure
- Coordinate with facilities teams and vendors to ensure timely service delivery
- Process invoices, purchase orders, and payments accurately
- Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, CapEx spending, OpEx spending, and LRP planning.
- Maintain vendor records and manage supply inventory
- Experience creating PowerPoint presentations of various types to share with higher-level management
- Demonstratable skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management
Coordination, Communication & Stakeholder Engagement
- Serve as liaison across teams, vendors, and stakeholders
- Communicate workplace updates and operational information
- Support scheduling, meetings, and coordination
- Interact professionally with all organizational levels
Workplace Operations & Continuous Improvement
- Conduct facility walkthroughs to identify and resolve issues
- Support space planning and employee moves
- Coordinate vendor services and inspections
- Identify service improvement opportunities
Internal Team Support
- Provide cross functional support to facility operations team
- Promote a culture of hospitality and service excellence
- Support cross-functional initiatives
Minimum Qualifications:
- High School Diploma/GED and 7 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience;
- OR 9 years' experience in a related field
- Familiarity with budgeting and vendor coordination
- Strong customer service and communication skills
- Experience with Incident Workplace Management Systems ticketing platforms
- Proficiency in Microsoft Office Word, PowerPoint, and Excel
- Ability to manage confidential information
- Experience with budget tracking, CapEx and OpEx planning and tracking, and LRP planning
Preferred Qualifications:
- Property management and/or leasing background experience supporting tenants
- Experience in facilities, workplace services, or hospitality
- Experience supporting events or workplace programs
- Administrative support experience in a fast-paced environment
- Experience with Accounts Payable software systems
Work Environment
Office-based with frequent interaction across teams and stakeholders; requires a strong service mindset and adaptability.
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Skills Required
- High School Diploma/GED with 7 years' related experience OR degree/certification with 5 years' experience OR 9 years' related experience
- Familiarity with budgeting, vendor coordination, and multi-tenant building budget tracking (CapEx, OpEx, LRP)
- Strong customer service and communication skills with a hospitality mindset
- Experience with Incident Workplace Management Systems ticketing platforms
- Proficiency in Microsoft Word, PowerPoint, and Excel (including creating presentations and spreadsheets for management)
- Ability to manage confidential information
- Experience with budget tracking, CapEx and OpEx planning and tracking, and LRP planning
- Authorization to work in the United States without current or future sponsorship
- Property management, leasing, facilities, workplace services, or hospitality experience
- Experience supporting events or workplace programs; administrative support in fast-paced environments
- Experience with Accounts Payable software systems
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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