FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:Value Proposition
The Credit Risk Rating Support Analyst is a member of a dynamic team that supports FCB’s credit risk rating process, related systems, and user support functions. The role serves as a key liaison between business users, technology teams, and Risk Rating subject matter experts. Responsibilities include supporting risk rating related user inquiries by performing initial investigation of the issue and coordinating resolution activities. Successful candidate will also be responsible for maintaining Risk Rating support technical infrastructure, managing SharePoint-based documentation, case management solutions and for producing operational reporting.
Position Title - Lead Analyst – Risk Rating Support
Career Level- P3
Job Location- Bangalore - On Site
Job Category - Manager
Role Type - Hybrid
Work Shift Timings- 3:30pm to 12:30am IST
About the Team:
Risk Rating Support function operates under the umbrella of the enterprise-wide Credit Administration & Infrastructure Organization (CA&I). The team actively collaborates and partners within the broader Credit Risk framework, drawing upon our collective credit institutional knowledge.
Impact
Creates improvements to current processes and procedures, supports users of Banks’s credit risk ratings, and ensures compliance with relevant rules and regulations
Key Deliverables
The analyst will work closely with US-based Risk Rating specialists who provide subject matter expertise on Moody’s CreditLens, risk rating models, and policy interpretation. The successful candidate will be expected to develop working knowledge of risk rating processes and financial statement analysis while leveraging strong analytical, reporting, and technical support skills.
User Support & Risk Rating Support
Support users of risk rating platforms (Moodys Creditlens) and related processes.
Respond to user inquiries and provide guidance regarding system functionality, process requirements, and issue resolution.
Perform basic data validation and analysis, including SQL-based investigation when appropriate.
Utilize available tools, data sources, and documentation to identify root causes.
Escalate complex policy, model, technical or credit questions to Risk Rating subject matter experts.
Collaborate closely with technology, modeling, underwriting, credit administration, and operations teams to resolve issues and improve user experience.
Develop working knowledge of commercial banking terminology, financial statement spreading, CreditLens workflows, and risk rating processes.
- Maintain and enhance SharePoint Online sites supporting risk rating platform documentation, navigation, permissions, libraries, metadata, and governance standards.
- Maintain and enhance SharePoint-based case management and inquiry tracking solutions.
- Support Power Automate workflows used for routing, escalations, notifications, and process automation.
- Ensure documentation repositories remain organized, current, and accessible.
- Partner with business stakeholders to improve usability and effectiveness of support tools.
- Develop and maintain Power BI dashboards and operational reporting.
- Monitor inquiry volumes, aging, turnaround times, escalations, and resolution metrics.
- Analyze recurring issues and recommend process improvements.
- Produce recurring and ad-hoc reporting for Risk Rating leadership.
Skills and Qualification (Functional and Technical Skills)
Bachelor's Degree and 4 years of experience OR High School Diploma/GED and 8 years of experience. Strong communication skills, critical thinking, self-motivation, and ability to work effectively with business and technical audiences.
Experience supporting banking, credit, finance, lending, or risk management processes.
Understanding of banking and financial services terminology.
Experience supporting business users in a production environment.
Experience with SharePoint Online, Power Apps, Power Automate, and Power BI.
Experience building or supporting workflow, ticketing, or case management solutions.
Experience performing operational reporting and data analysis.
Working knowledge of SQL for data validation and issue investigation.
Exposure to Moody’s CreditLens, nCino, lending systems, or similar financial platforms.
MBA, CA, CFA, or equivalent finance-related education preferred.
Customer support-oriented approach including patience, professionalism, and strong communication skills.
Industry: Banking or Financial Services.
Function: Credit, Risk, Finance, Lending Operations, Business Systems Support, or Functional Support.
Technical Skills: SharePoint, Power BI, Power Automate, SQL, reporting and workflow tools.
Communication: Ability to confidently engage with US stakeholders and business partners.
Mindset: Analytical, customer-focused, curious, and capable of independent investigation.
Relationships & Collaboration
Reports to: Director- Credit Risk Administration
Partners: Credit systems, technology, lending teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
Skills Required
- Minimum 7-10 years of relevant work experience (preferably in banking/large financial institution)
- Graduate or postgraduate degree in a relevant discipline
- Advanced proficiency and hands-on experience with SharePoint Online
- Advanced proficiency with Power BI
- Advanced proficiency with Power Automate (workflow automation)
- Familiarity with Moody's Credit Lens (financial statements spreading platform)
- Working knowledge of Tableau
- Working knowledge of SQL
- Working knowledge of Python
- Experience setting up or maintaining case management/inquiry tracking systems (SharePoint lists, workflow tools, ticketing)
- Strong stakeholder management and communication skills with senior audiences
- Excellent written and verbal communication skills
- Strong analytical and critical thinking skills
- Proven ability to prioritize and manage workload in a dynamic environment
- Highly self-motivated with ownership and accountability
Silicon Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Silicon Valley Bank and has not been reviewed or approved by Silicon Valley Bank.
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Healthcare Strength — Medical, dental, and vision coverage are broad, complemented by mental health resources, healthcare advocacy, and wellness programs. Multiple plan options and added programs (e.g., digital health and well-being services) indicate depth in healthcare support.
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Retirement Support — Retirement programs include a matched 401(k) and additional savings vehicles such as ESOP and ESPP. Match levels and potential discretionary contributions signal strong employer support for long-term savings.
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Parental & Family Support — Parental leave provides up to 12 weeks at full base pay for birth or adoption. Family support extends to back-up care, special needs assistance, college coaching, and inclusive family-building benefits like fertility, adoption, and surrogacy support.
Silicon Valley Bank Insights
What We Do
Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.
