Lab IT\OT Deskside Support

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleLab IT\OT Deskside Support
Location(s)GSK (Collegeville) - Customer Site PA

Job Description

We are looking for a highly motivated Lab IT Deskside support individual to provide critical support as part of a dynamic PerkinElmer lab IT service team.

Job Responsibilities:

• Change execution — Plan, assess, execute and test changes to lab computers and devices under client's OT change management process, with a change record and the client’s Technical Authority approval before every implementation.
• Patch management — Monitor OEM and vendor security alerts, apply and test approved patches and firmware, release devices back to their business owners, and track every patch to completion for GSK reporting.
• Device management — Keep the device inventory current and accurate in client's system of record, and support onboarding, connection, modification and decommissioning on the client OT network.
• Removable media and portable devices — Maintain the controlled registers, scan all media and devices with the client-approved anti-virus before they enter laboratory areas, and keep each scan traceable to the item subsequently connected.
• Access management — Provision, modify and de-provision OT accounts with business owner approval, and configure lab computers and devices to client's password and lockout requirements.
• Third-party remote access — Confirm every remote connection is approved and recorded in advance, supervise the session as it happens, document it, and follow up on revocation on completion.
• Vendor on-site support — Run vendor visits end to end — onboarding, risk assessment, access, scientist coordination and on-site supervision — through post-visit logging and access revocation.
• Incident support (non-cyber) — Provide first-line intake, triage, resolution or escalation for operational incidents on lab computers and devices, to the contracted service tiers.
• Incident support (cyber) — Act as first-line support alongside the client Lab Engineering and the client R&D OT, escalate any suspected cyber incident to R&D OT and CSO immediately, and support response at client's direction.
• Application security support — Support installation of the client-approved applications and maintain the software registry, including data classification and software characteristics.
• Participate in client team meetings
• Provide support across all PerkinElmer OneSource practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• undefinedNothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.    

Critical Skills:

• Excellent customer service skills complemented by the ability to listen to and interpret client requests. Ability to troubleshoot technology issues. Strong verbal and written communication skills. Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.

The annual compensation range for this full-time position is $70,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.