About this opportunity
At Ericsson the L2 Operations Engineer will provide 24×7 production support for the mediation platform built on HP Mediation & CSGi LCR Ascade , ensuring uninterrupted processing of usage data and adherence to strict SLAs. The role focuses on incident resolution, monitoring, job recovery, and operational stability in a high-availability telecom environment.
Key Responsibilities
Monitor mediation jobs, file ingestion, queues, and output delivery
Perform job restarts, reruns, and recovery as per SOPs
Ensure timely delivery of usage data to downstream Billing/Charging systems
Incident Management (L2)
Handle production incidents and alerts related to mediation failures
Perform initial impact analysis and troubleshooting
Identify whether issues are configuration, data, job, or environment related
Escalate to L3/Vendor with complete analysis, logs, and evidence when required
Monitoring & SLA Compliance
Proactively monitor JR Add job schedules, execution status, and delays
Track file counts, processing latency, and backlog
Ensure SLA adherence for mediation cycles and critical billing timelines
Raise early warnings for potential SLA breaches
Unix/Linux Operations
Execute Unix/Linux commands for troubleshooting and operations
Check logs, file systems, permissions, and disk utilization
Perform housekeeping activities and cron job validation
Support basic shell scripts used in mediation operations
Change & Release Support
Support minor changes, configuration updates, and deployments in production
Perform post-change validation and monitoring
Follow change management and rollback procedures
Documentation & Handover
Update incident tickets, shift handover notes, and runbooks
Maintain SOP compliance and operational documentation
Participate in daily operational calls and governance reviews
Technical Skills
Hands-on experience with HP-IUM mediation & LCR Ascade in production
Experience working with JR Add / Job Runner or batch scheduling tools
Strong Unix/Linux operational knowledge
Log analysis and basic shell scripting
Understanding of mediation data formats (CDRs/EDRs)
Operational Skills
Experience in 24×7 NOC / Operations / Production Support
Strong incident handling and troubleshooting skills
Familiarity with ITIL processes (Incident, Problem, Change)
Ability to work under pressure during billing-critical timelines
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
