TransUnion's Job Applicant Privacy Notice
Team Overview
The Customer Success team is responsible for managing and delivering client solutions, translating client requirements into executable project plans and successful business outcomes. The team works closely with clients and internal business partners to ensure solution delivery, onboarding success and long-term relationship growth. This role maintains a strong understanding of client objectives while serving as a key advocate for customer success within TransUnion.The position reports to the Head of Customer Success - Consumer. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Serve as the primary delivery and issue-resolution interface between clients and internal TransUnion business units, providing high-quality account management and maintaining strong partnership relationships.
Support the Account Director in identifying and maximizing growth opportunities within existing accounts while contributing to overall account planning activities.
Coordinate and integrate product and service requirements across multiple functional teams to ensure successful delivery of client solutions.
Manage complex client projects, implementation activities and onboarding programs from initiation through successful completion.
Translate client requirements and standard solutions into defined contracts, delivery plans and service-level agreements (SLAs), ensuring client approval at implementation and go-live stages.
Monitor project progress and delivery commitments to ensure contractual obligations and customer expectations are achieved.
Develop and maintain strong client and industry relationships to remain informed of market trends, customer needs and competitive activity.
Gather and communicate Voice of Customer feedback to internal stakeholders to support product, service and operational improvements.
Contribute to Net Promoter Score (NPS) initiatives by promoting positive customer experiences and strengthening client engagement.
Partner with cross-functional teams to proactively resolve issues, improve delivery processes and support long-term client success.
Required Knowledge And Experiences
Experience managing client relationships, account delivery or customer success programs within a business-to-business (B2B) environment.
Demonstrated experience coordinating complex projects, client implementations or onboarding activities involving multiple stakeholders.
Strong understanding of client relationship management principles, including issue resolution, stakeholder communication and expectation management.
Experience translating customer requirements into project plans, delivery schedules or service agreements that drive successful business outcomes.
Strong commercial awareness with the ability to identify business growth opportunities and contribute to account development strategies.
Required Technical Skills
Project management and delivery coordination skills, including planning, tracking milestones and managing multiple workstreams simultaneously.
Ability to create, interpret and manage Statements of Work (SOWs), contracts, delivery plans and Service Level Agreements (SLAs).
Strong presentation, communication and stakeholder-management skills across client and internal audiences.
Desired Skills
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
Familiarity with customer satisfaction measurement methodologies, including NPS (Net Promoter Score).
Experience working within complex matrix organizations and cross-functional delivery environments.
Knowledge of client onboarding, implementation or service-delivery best practices.
Ability to analyze customer feedback and translate insights into actionable recommendations.
What’s in it for you?
At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days annual leave and bank holidays (increasing with service)
- Global paid wellness days off and a bonus day off to celebrate your birthday
- A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
- Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow:
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Business Operations
Skills Required
- Experience managing client relationships, account delivery, or customer success programs in a B2B environment
- Experience coordinating complex projects, client implementations, or onboarding activities involving multiple stakeholders
- Strong understanding of client relationship management, issue resolution, stakeholder communication, and expectation management
- Experience translating customer requirements into project plans, delivery schedules, or service agreements
- Commercial awareness and ability to identify growth opportunities and contribute to account development strategies
- Project management and delivery coordination skills, including milestone tracking and management of multiple workstreams
- Ability to create, interpret, and manage Statements of Work, contracts, delivery plans, and Service Level Agreements
- Strong presentation, communication, and stakeholder-management skills
- Familiarity with customer satisfaction measurement methodologies, including Net Promoter Score
- Experience working within complex matrix organizations and cross-functional delivery environments
- Knowledge of client onboarding, implementation, or service-delivery best practices
- Ability to analyze customer feedback and translate insights into actionable recommendations
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive with day-one medical, dental and vision coverage, plus HSA/FSA options and expanded mental-health support via Spring Health. Feedback suggests coverage depth and immediate eligibility are notable strengths.
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Parental & Family Support — Family support includes paid parental leave with a gradual return, adoption and caregiver assistance, and backup care through a Care@Work membership. External recognition highlights inclusive offerings such as fertility support and bereavement provisions.
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Leave & Time Off Breadth — Time-off programs feature flexible time off, paid holidays, two global wellness days, and paid volunteer time. Feedback suggests these leave elements contribute meaningfully to work-life balance.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
