Key Account Manager

So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle—from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022–2025.

We are scaling at pace, making this an exciting time to join CreditorWatch.

✅ Empower Australian businesses to trade confidently with their customers.

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

The Key Account Manager is responsible for driving revenue growth and long-term value within CreditorWatch’s Key Accounts segment ($250M+). This role owns the commercial relationship with assigned customers, focusing on retention, expansion and cross-sell / upsell opportunities across complex, multi-stakeholder organisations. 

Operating as a senior, quota‑carrying sales role, the Key Account Manager balances customer success with proactive commercial growth. The role works closely with Business Development Managers during client handover stages and then assumes ownership of the ongoing commercial relationship, identifying new opportunities to expand CreditorWatch’s footprint across divisions, subsidiaries and use cases. 

The Key Account Manager acts as a trusted advisor to senior customer stakeholders, ensuring CreditorWatch is embedded as a strategic partner. The role collaborates closely with Product, Data, Engineering, Legal and Customer Success teams to deliver value‑led outcomes while maintaining disciplined pipeline management, forecasting and commercial governance. 

This is full-time opportunity reporting to the Head of Key Accounts (South) and offers hybrid working conditions out of our Melbourne CBD Office.

Some of your responsibilities include and are not limited to:

Key Account Ownership & Growth 

• Owns a portfolio of Key Account customers, with accountability for retention, expansion and revenue growth. 

• Identifies and pursues cross‑sell and upsell opportunities across additional products, services and business units. 

• Develops and executes account‑specific growth plans aligned to customer priorities and CreditorWatch objectives. 

• Expands relationships across multiple stakeholders, including finance, credit, procurement, marketing, digital and sales leaders. 

Commercial Sales Execution 

• Manages and demonstrates a consistent, well‑qualified sales pipeline across all stages of the sales cycle. 

• Leads commercial conversations, solution positioning and negotiations within existing customer environments. 

• Owns renewals, contract extensions, tenders and commercial variations in partnership with internal stakeholders. 

• Ensures pricing, quoting and commercial approvals align with governance frameworks. 

Client Engagement & Relationship Management 

• Acts as the primary commercial point of contact for assigned Key Account customers. 

• Builds trusted, long‑term relationships with senior and executive‑level stakeholders. 

• Maintains proactive engagement to ensure strong adoption, satisfaction and advocacy. 

• Manages issues and escalations with professionalism and a solutions‑focused mindset.  

Cross‑Functional Collaboration 

• Works closely with Key Account BDMs to manage client handovers at various stages of the customer lifecycle. 

• Engages internal teams including Product, Engineering, Data & Analytics, Legal and Customer Success to deliver customer outcomes. 

• Partners with Technical Pre‑Sales to support complex solutions, tenders and RFx responses. 

• Feeds structured customer insight back into Product and Commercial teams. 

Sales Reporting & Forecasting 

• Maintains accurate CRM records, opportunity stages and account activity. 

• Forecasts revenue, renewals and expansion pipeline with discipline and transparency. 

• Prepares and delivers account reviews, pipeline updates and performance insights to leadership. 

• Uses data to prioritise opportunities and improve conversion outcomes. 

Market & Account Insight 

• Stays informed on industry trends, customer challenges and competitor activity within the Key Accounts segment. 

• Identifies emerging opportunities within accounts and broader market shifts that may impact strategy. 

• Demonstrates creativity and resourcefulness when faced with complex customer or commercial challenges. 

• 7+ years’ experience in a quota‑carrying B2B sales or account management role within SaaS, fintech, credit or technology‑enabled environments 

• Proven success growing revenue within existing large, complex customer accounts 

• Strong hunter mindset applied to account expansion and opportunity creation 

• End‑to‑end ownership of expansion sales cycles, including negotiation and close 

• Excellent stakeholder management skills across senior and executive‑level buyers 

• Strong commercial acumen across pricing, contracts, renewals and deal governance 

• Disciplined approach to pipeline management, forecasting and CRM hygiene 

• Ability to collaborate effectively with BDMs, pre‑sales, product, data and legal teams 

• Data‑driven approach to account planning and prioritisation 

• High level of resilience, adaptability and problem‑solving capability 

• Clear, confident verbal and written communication skills 

• Strong organisational skills with the ability to manage multiple complex accounts simultaneously 

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.