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Own and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently drive renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Play a key role in helping establish NEURA Robotics as a leading global robotics company
4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
Proven experience managing and growing strategic customer accounts
Experience driving renewals, upselling, and account expansion initiatives
Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
Strong stakeholder management skills with the ability to engage senior decision-makers
Excellent cross-functional collaboration and project management capabilities
Experience working with customer health frameworks and structured account management methodologies
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with the ability to identify and execute revenue growth opportunities
Ownership mentality and a proactive, customer-centric approach
Skills Required
- 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
- Proven experience managing and growing strategic customer accounts
- Experience driving renewals, upselling, and account expansion initiatives
- Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
- Strong stakeholder management skills with the ability to engage senior decision-makers
- Excellent cross-functional collaboration and project management capabilities
- Experience working with customer health frameworks and structured account management methodologies
- Data-driven approach to portfolio management and customer growth strategies
- Strong commercial mindset with the ability to identify and execute revenue growth opportunities
- Ownership mentality and a proactive, customer-centric approach
What We Do
NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the vision to revolutionize the world of robotics. More than 180 team members from over 30 countries are working on advanced technologies in the fields of environmental perception, drive and control technology, material science, mechanical design, and artificial intelligence. We are expanding the cognitive capabilities of robots and make breakthrough advances in a variety of areas to bring robots and humans closer together, making many areas of work more attractive, creative, and social again. That's why everything we do runs under the guiding principle "we serve humanity". In a very short period of time, NEURA Robotics has developed robots and technologies that are characterized above all by their outstanding performance as well as safe and human-centred way of working. In this way, a wide variety of application fields can be covered, from intelligent production to medical technology. All major robot components are developed and designed in-house. Imprint: https://www.neura-robotics.com/legal Privacy: https://www.neura-robotics.com/privacy
