Own and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently lead renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
Proven experience managing and growing strategic enterprise accounts
Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
Excellent stakeholder management skills with experience engaging executive decision-makers
Strong cross-functional collaboration capabilities and project management skills
Experience working with customer success methodologies, customer health frameworks, and account planning processes
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with a track record of identifying and executing expansion opportunities
Ability to balance relationship management with revenue responsibility
Skills Required
- 7+ years experience in customer-facing roles within technology, SaaS, automation, or industrial environments
- Proven experience managing and growing strategic enterprise accounts
- Experience managing renewals, account expansion, and driving Net Revenue Retention (NRR)
- Experience engaging executive decision-makers (C-level and VP-level) and strong stakeholder management
- Strong cross-functional collaboration and project management skills
- Experience with customer success methodologies, customer health frameworks, and account planning processes
- Data-driven approach to portfolio management and customer growth strategies
- Commercial mindset with a track record of identifying and executing expansion opportunities
- Ability to balance relationship management with revenue responsibility
What We Do
NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the vision to revolutionize the world of robotics. More than 180 team members from over 30 countries are working on advanced technologies in the fields of environmental perception, drive and control technology, material science, mechanical design, and artificial intelligence. We are expanding the cognitive capabilities of robots and make breakthrough advances in a variety of areas to bring robots and humans closer together, making many areas of work more attractive, creative, and social again. That's why everything we do runs under the guiding principle "we serve humanity". In a very short period of time, NEURA Robotics has developed robots and technologies that are characterized above all by their outstanding performance as well as safe and human-centred way of working. In this way, a wide variety of application fields can be covered, from intelligent production to medical technology. All major robot components are developed and designed in-house. Imprint: https://www.neura-robotics.com/legal Privacy: https://www.neura-robotics.com/privacy
