Junior Project Manager - Services Representative

Posted 13 Hours Ago
Be an Early Applicant
Rochester, NY, USA
Hybrid
Junior
Big Data • Marketing Tech • Sales • Software • Analytics • Big Data Analytics
PureSpectrum makes it easy for researchers to find and source survey takers with speed and confidence.
The Role
Support client project delivery under senior supervision by coordinating setup meetings, communicating updates, tracking performance data, following delivery processes, troubleshooting issues, and building cross-team and client relationships while learning market research and project management best practices.
Summary Generated by Built In
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. 

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity:
PureSpectrum is seeking a motivated Services Representative eager to kick-start their career in market research. In this role, you will learn the foundations of project management by supporting client projects and collaborating with internal teams to ensure successful delivery. You’ll develop a customer-first mindset, build strong organizational and problem-solving skills, and receive hands-on mentorship in a fast-paced, supportive environment. This position reports directly to the Senior Director of Services. This position reports into a senior level services lead.

This position is hybrid. Candidates must be able to commute to the Rochester office 3 days a week.

Your Responsibilities:
  • Assist in services projects with supervision and support from senior team members.
  • Keep clients informed on critical project developments through preferred channels.
  • Participate in project setup meetings under the guidance of a senior team member.
  • Develop an understanding of client service offerings, best practices, and delivery timelines.
  • Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues.
  • Assist with collecting essential data on project performance.
  • Follow established best practices and processes for project delivery.
  • Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
  • Identify and report issues to senior team members for collaborative problem-solving.
  • Build positive relationships across the organization and with customers.
  • Develop and maintain a basic understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs.
  • Performs work following specific instructions and established procedures under active supervision and regular guidance.

Requirements:
  • 0–2 years of experience; interest in project management and the market research industry; completion of the PureSpectrum Services internship program is a plus.
  • Ability to assist in multiple projects with competing priorities.
  • Ability to learn and use new technology platforms to meet or exceed customer and project needs.
  • Ability to find innovative solutions to address customer and project needs.
  • Solid judgment and critical thinking skills.
  • Excellent communication and analytical skills.
  • Ability to be proactive in anticipating problems and provide solutions.
  • A passion for curiosity and a drive to learn continuously.
  • Ability to foster positive relationships across teams and customers.

PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

Our benefits include:
  • 100% Employer-paid medical coverage option
  • Wellness & Technology Stipend
  • Paid parental leave
  • 401K with percentage match
  • Unlimited Time Off
  • Hybrid Work Flexibility

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.










Skills Required

  • 0-2 years of experience; interest in project management and the market research industry
  • Completion of the PureSpectrum Services internship program
  • Ability to assist in multiple projects with competing priorities
  • Ability to learn and use new technology platforms
  • Ability to find innovative solutions to address customer and project needs
  • Solid judgment and critical thinking skills
  • Excellent communication and analytical skills
  • Ability to be proactive in anticipating problems and provide solutions
  • Passion for curiosity and a drive to learn continuously
  • Ability to foster positive relationships across teams and customers
  • Hybrid role; must be able to commute to Rochester office three days a week
  • Ability to perform work following specific instructions and established procedures under active supervision

PureSpectrum Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PureSpectrum and has not been reviewed or approved by PureSpectrum.

  • Healthcare Strength Employer-paid PPO medical coverage, low copays, mental health access via health plans and EAP, and disability/life insurance indicate strong core health benefits. Wellness stipends and group fitness options reinforce a comprehensive health focus.
  • Leave & Time Off Breadth Unlimited PTO, unlimited sick days, paid holidays, bereavement leave, and paid volunteer time provide broad flexibility to step away from work as needed. Flexible/hybrid work options further support practical time-off usage.
  • Parental & Family Support Paid maternal and paternal leave, FMLA job-protected leave, Dependent Care FSA, and family-friendly company events reflect meaningful support for families. Childcare and dependent-care provisions help reduce family-related financial strain.

PureSpectrum Insights

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The Company
HQ: Westlake Village, CA
283 Employees
Year Founded: 2016

What We Do

Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a research marketplace with global supportOur customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients. PureSpectrum is a simple yet innovative research experience from project inception to final reporting. Our sample Marketplace Platform gives researchers the ability to quickly access the highest quality respondents. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust. On the PureSpectrum Marketplace, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need. In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.

Why Work With Us

PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.

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