Director of Engineering - Quality & Reliability

COMPANY: Canoe Intelligence, A Bloomberg Company
WEBSITE: https://canoeintelligence.com/
TITLE: Director of Engineering - Quality & Reliability
LOCATION: New York City
SALARY = 200,000 - 230,000 USD Annual + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
The Role:
We are seeking an experienced engineering leader to build and lead our Quality and Reliability organization. AI-native development practices have significantly increased our engineering velocity, and this role owns the other half of that equation: ensuring the software we ship is reliable, performant, and trustworthy as we scale. The ideal candidate will have built a reliability or quality engineering practice from the ground up and will bring deep quality expertise to an established QA team. This role is an exciting opportunity to stand up a new Site Reliability Engineering function, take formal ownership of incident management across the company, and lead a talented quality organization. The role reports to the VP of Application Development as a peer of our other engineering guild leads.
What You'll Do:

• Build Canoe's Site Reliability Engineering practice from the ground up, including SLOs and error budgets on critical services, observability and alerting standards, production readiness reviews, and on-call design.
• Own incident management across Canoe end to end, including process, tooling, escalation paths, retrospective quality, and follow-through on corrective actions.
• Lead our Quality Engineering organization and build lasting in-house quality leadership and expertise.
• Define a risk-based quality strategy, including quality gates in our CI/CD pipelines, and continue our shift from manual verification toward automation-first, AI-assisted testing and specification-driven development.
• Define and report executive-level KPIs for quality and reliability, such as escape rates, incident trends, and error-budget consumption, and use them to inform engineering priorities across teams.
• Serve as Technical Governance Owner for our testing and incident management topics, bringing a reliability, testability, and operability perspective to technical decisions in partnership with our architects.

What We're Looking For:

• Minimum of 10 years of software engineering experience, including 4 years leading quality, reliability, or platform engineering teams.
• Experience building an SRE, reliability, or quality engineering practice from scratch, rather than inheriting a mature one.
• Experience formally owning incident management for a company or major platform, from incident response through high-quality retrospectives and follow-through.
• Deep quality engineering background, including ownership of quality strategy and experience leading distributed or offshore QA teams.
• Demonstrated expertise applying LLMs and agentic tools such as Claude Code to real engineering workflows, with a concrete point of view on how AI reshapes testing and verification.
• Fluency with quality and reliability metrics such as escape rate, flake rate, MTTD/MTTR, and SLO attainment, including experience reporting them at the executive level.
• Excellent leadership, communication, and interpersonal skills with geographically distributed teams across multiple time zones.
• Ability to work effectively with ambiguous or missing information and adapt quickly in a startup-like environment.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Preferred Experience

• Hands-on experience with our core technologies or similar stacks: Python, TypeScript, PHP/Laravel, Kafka, AWS, Terraform, PostgreSQL, Redis, ElasticSearch, Datadog.
• Fintech or other environments where data integrity and client trust are the product.

What You'll Get:
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
Our Values:

• Client First -> Listen, and deliver client-centric solutions
• Be An Owner -> Take initiative, improve situations, drive positive outcomes
• Excellence -> Always set the highest standard for yourself and others
• Win Together -> 1 + 1 = 3

Who We Are:
Canoe Intelligence ("Canoe"), a Bloomberg Company, is the data management and intelligence platform powering how the world invests in alts. Our AI-native platform automates the manual data processing, cutting operational costs and risk while future-proofing alts infrastructure for long term growth. Timely, accurate, and comprehensive data arms investment teams to act with the decisiveness of public markets. Canoe's AI-driven platform was initially incubated in 2013 for Portage Partners LLC, a private multi-family office investment firm, and launched commercially in 2017. In October 2026, Canoe became a part of Bloomberg, combining our private markets data expertise with Bloomberg's technology, data management capabilities, and global scale. Together, we're building a connected experience across public and private markets, and investing in the Canoe platform, people, and dedicated client service that got us here. With Canoe, it's all about making Alts, smarter.
Canoe is an equal opportunity employer and prohibits discrimination in employment. It is Canoe's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Canoe prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.