Roles& Responsibilities
Responsible for GEHC customer service contract and warranty loading into all applicable Service ERPs including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Responsible to install base data entry, installed base creation, deletion or modification and provide data quality for assigned area.
Maintain Install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Give support to finance and cash collection teams for timely resolution of customer disputes (Concessions, Penalties, Write offs, Credit Notes).
Effectively focus and prioritize various projects, drive process improvement initiatives to standardize & change way of doings.
Play an active role in deployment of the new Service CRM, Service Max, working on data preparation and migration through collaboration with multiple stakeholders.
Support Finance team during month, quarter and year-end financial closing
Ensure prompt customer support for all contract and non-contract related questions.
Complete all planned Quality & Compliance training within the defined deadlines.
Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals, signed contracts, service reports, invoices).
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications& Requirements:
Bachelor’s Degree in Business or related field of study.
Proficiency in English Excellent organizational and time management skills.
Ability to prioritize and meet deadlines, follow up and attention to detail.
Adaptable to multiple requests and daily changes.
Excellent analytical and communication skills with the ability to communicate with internal& external teams and customers at all levels.
Act effectively and be self-motivated.
Ability to be part of an effective project management.
Ability to show a decision-making capability and take initiative once require.
Ability to focus on process improvements to eliminate non-value-added items.
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Relocation Assistance Provided: No
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
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What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
