ITAM Specialist (Content Audit)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:   

Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards.
Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library.
Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements.
Manage IT product part numbers, software and hardware catalogs, and related content repositories.
Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles.
Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards.
Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality.
Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality.
Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware asset management.
Create and maintain ITAM content entities across software and hardware catalogs.
Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision-making processes.
Collaborate effectively with team members and stakeholders in a fast-paced environment to deliver high-quality software and hardware content.

To be successful in this role you have:

Experience leveraging AI-powered tools and technologies to improve productivity, automate workflows, analyze data, enhance content quality, and support decision-making.
2-6 years of relevant experience in IT Asset Management (ITAM), Software Asset Management (SAM), or Hardware Asset Management (HAM).
Hands-on experience in ITAM implementation, content validation, quality assurance, ITAM content quality, or internal/external audit functions.
Experience validating HAM/SAM implementations, software licensing data, entitlement records, contract information, or content assets is highly preferred.
Ability to work independently on large volumes of data while consistently meeting quality, productivity, and turnaround-time targets.
Strong analytical skills with the ability to identify data issues, perform root-cause analysis, and recommend process improvements.
Excellent interpersonal, written, and verbal communication skills.
Strong research skills with a passion for solving complex business and data-quality challenges.
Proven problem-solving abilities with an innovative and customer-focused mindset.
Working knowledge of SAM and HAM tools such as ServiceNow, Flexera FlexNet Manager, Snow Software, SCCM, ILMT, MAP Toolkit, or equivalent platforms is an advantage.
Knowledge of software licensing models and metrics from publishers such as Microsoft, Adobe, IBM, Oracle, VMware, and SAP is preferred.
Understanding of software contracts, maintenance agreements, subscriptions, cloud licensing, and vendor engagement models is a plus.
Experience with scripting, automation, SQL, Power BI, Excel advanced functions, or data analysis tools is desirable.
Experience in content governance, content management, data stewardship, or content-data projects is a strong advantage.
Ability to support content validation and content curation activities based on business needs and priorities.
Bachelor's, Master's, or Postgraduate degree in any discipline with a strong academic record.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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