The IT Systems Administrator will be a key member of the IT team, with a focus on Mobile Device Management (MDM) and Identity and Access Management (IAM). This role will be responsible for administering our device management systems, supporting day-to-day IT operations, and serving as an escalation point for the help desk. You will play a crucial part in ensuring the security and efficiency of our endpoint fleet and application access processes in a company of 600 people with a 5-person IT team.
Responsibilities:
- Administer Jamf and Intune, including creating and managing profiles, policies, enrollment, and ensuring compliance with zero-touch deployment.
- Manage the employee lifecycle, including onboarding, offboarding, and application access processes.
- Serve as the escalation point for the Helpdesk team on all Jamf and Intune-related issues.
- Collaborate with the Information Security team on compliance initiatives and recertifications.
- Participate in and contribute to IT projects under the guidance of the IT Systems Architect.
- Work closely with the HR team to streamline and improve employee life cycle processes.
- Maintain and adhere to Service Level Agreements (SLAs) for access requests and IT tickets.
Qualifications:
- 2-3 years of experience in an Enterprise IT environment.
- Proven experience working collaboratively with both technical and non-technical teams.
- Proficiency in administering macOS endpoints within a corporate setting.
- Hands-on experience with Jamf, including the ability to build profiles and policies and manage self-service configurations. A Jamf certification is preferred.
- Basic knowledge of PC Mobile Device Management (MDM).
- A general understanding of Identity and Access Management (IAM) principles, including provisioning, de-provisioning, and application assignments.
- Strong communication and documentation skills.
- Experience with IT ticketing systems such as Freshservice, Jira, Zendesk, or ServiceNow.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
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What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
