Movable Ink is hiring an Associate IT Support Specialist based out of Costa Rica to support our global population of 600 employees. To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms. This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company. This is a great opportunity for an IT tech to take ownership of IT support in Costa Rica, while continuing to learn a lot about Corporate IT in a fun, fast paced environment.
Responsibilities:
- Serve as the first point of contact for a global organization seeking technical assistance, providing personable technical support for both hardware and software issues
- Follow and execute all IT Policies and Processes
- Configure, deploy, and support all macOS and Windows hardware and software according to Movable Ink processes and procedures
- Support company-wide SaaS application end user access
- Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
- Maintain AV setups in all Conference Rooms, as well as the All Hands space
- Troubleshoot and maintain multifunction printers
- Manage shipping logistics for all equipment needs for new joiners and leavers
- Track work in our IT ticketing system
- Maintain inventory of current Movable Ink hardware and software assets
- Support and assist implementation of various IT related projects
Qualifications:
- At least 1+ years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 11, printers, and software applications
- Knowledge of Okta, Google Workspace, Jamf Pro, Zoom, VoIP phone systems and ticketing systems
- Comfortable supporting office moves
- Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc.
- Can demonstrate confidentiality and discretion where required
- Ability to learn and absorb new concepts quickly
- Customer Service mindset with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
- Must live in the Grand Metropolitan Area (GAM) of Costa Rica to reliably travel to the hub (estimated 1x per week) and manage shipping logistics for new hire and departing employee equipment
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
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What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Movable Ink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
