The Business Systems Support Admin will provide day-to-day support within Salesforce and related Business System tools at Movable Ink. This role will conduct critical administrative tasks including managing employee access, troubleshooting user or system issues, and improving overall data quality. This role will work directly with the broader Business Systems team to deliver timely support, document Salesforce processes, and execute on ad-hoc business projects. This role will have the opportunity to learn about more Business System platforms over time and be mentored by the team.
Responsibilities:
- Conduct daily ticketing support of Movable Ink’s Business Systems, including: Salesforce, Zendesk, Docusign, Cognism, and Salesloft
- Manage access of user records, roles, profiles, permission sets, and sharing rules for systems and related enablement tools
- Monitor employee feedback and questions to ensure no breakdown in contract review or signature processes within our CLM (e.g. task reassignment, help with uploads, manager assignment)
- Troubleshoot user-reported bugs or errors within core systems, replicating issues where relevant
- Build reports and automations in tools based on business or project needs
- Execute bulk data uploads and reporting requests as defined by the team
- Collaborate with the current team on all aspects of support, documentation, and process improvements
- Assist with page layouts, data cleanup, and evaluating legacy processes marked for deprecation
Qualifications:
- 2+ years previous experience managing SaaS systems as either an Administrator or Support Admin
- Experience working with Salesforce or similar platforms
- A willingness to learn with a positive attitude
- Salesforce Admin Certified is preferred, but not required
- Experience with Data Loader and/or DemandTools (bulk uploads) is a plus
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
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What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Movable Ink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
