At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission. We love driven, self-motivated folks experienced in tech start-ups who thrive in fast-paced environments. Could you be our next hire?
This candidate will join a well-funded, fast-growing technology startup with the opportunity to directly impact day-to-day technology experience across the company.
As our IT Support Specialist, you will help ensure a seamless, secure, and high-performing technology experience for every employee — enabling them to do their best work from day one. This is a hybrid/on-site role based in Raleigh, NC, reporting to the Director of IT.
What you will do:End User Support and Technology Operations:
- Serve as a point of contact for IT support needs (hardware and software troubleshooting)
- Support the employee lifecycle from onboarding to offboarding, including account provisioning and hardware setup
- Provide in-person and remote support across both Mac and Windows environments
- Track and manage IT hardware inventory, including laptops, monitors, and peripherals
Office & Remote Infrastructure Support:
- Maintain and support office tech including Wi-Fi, printers, and conference room AV systems
- Coordinate remote support needs for satellite offices and distributed teams
Systems & Tooling:
- Monitor endpoint and SaaS application security tools such as Okta, Google Workspace, antivirus software, and patching tools
- Contribute to automation and self-service tooling to improve support workflows
- Document and maintain an internal IT knowledge base, user guides, and SOPs
Compliance and Risk:
- Assist with periodic IT audits and internal compliance efforts
- Ensure adherence to IT security and operational best practices
- Based in the Raleigh, NC area with the ability to work on-site as needed
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
3 - 5 years of experience in IT support roles, with at least 1 year in a high-growth SaaS or tech company - Hands-on experience with tools like Google Workspace, Slack, Zoom, and the Atlassian suite (Jira, Confluence)
- Strong communication and customer service skills — you can explain technical topics clearly to non-technical users
- Proficiency with both remote and in-person IT support
- Ability to work independently and manage multiple priorities in a fast-paced startup environment
Bonus Points For:
- Experience with scripting (e.g., Bash, Python, Google Apps Script)
- Familiarity with Ubiquiti/UniFi and basic network troubleshooting
Compensation:
- Negotiable base salary + annual bonus
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
What We Do
BuildOps is the only all-in-one management software built specifically for the modern commercial contractor, combining service and project management and everything in between. Focused on serving the commercial Mechanical, Electrical, Plumbing (MEP) market, the BuildOps platform enables contractors to prove out current market trends, optimize their business for higher profits, and stay ahead of the competition.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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BuildOps Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
