Nexstar Media Group, Inc. – Springfield Broadcast Hub Location: Springfield, Massachusetts
Department: Broadcast Hub Operations & Technology
Position Type: Full-Time
Position Summary
Nexstar Media Group is seeking a skilled and motivated IT Support Specialist for our Springfield Broadcast Hub. This position is responsible for maintaining, troubleshooting, and supporting IT systems and network infrastructure within a mission-critical, 24/7 television broadcast operation.
The ideal candidate will have a strong IT background, excellent troubleshooting skills, and the ability to work independently while collaborating with Broadcast Engineering, Operations, Management, and corporate IT to ensure system reliability and operational continuity.
Core Responsibilities
IT Systems Administration & Support
- Install, configure, maintain, and troubleshoot Windows workstations, servers, software, and peripherals.
- Utilize endpoint management solutions, including ManageEngine Endpoint Central (MEC), for security updates, software deployments, scheduled reboots, and patch compliance monitoring.
- Support Microsoft 365, Active Directory, user accounts, access permissions, and Bitwarden password management deployment and ongoing support.
- Perform preventative maintenance, system upgrades, and hardware replacements.
Network & Infrastructure Support
- Work closely with corporate IT to troubleshoot network connectivity, IP addressing, DHCP, DNS, and related infrastructure issues.
- Assist with network infrastructure installation and maintenance, including Ethernet cabling, RJ45 connector termination, and fiber optic cable installation and handling.
- Maintain clean, organized, and professional cable management throughout the facility, including equipment racks, patch panels, and workstations.
- Assist with network monitoring and proactively identify potential infrastructure issues.
Broadcast Engineering Collaboration
- Provide IT support for computer-based broadcast systems, media management platforms, and operational workstations.
- Coordinate maintenance and upgrades with Broadcast Engineering to minimize disruptions to live broadcasting.
- Participate in cross-training to develop familiarity with broadcast technologies and workflows while sharing IT knowledge and technical skills with Broadcast Engineering personnel.
Documentation & System Management
- Maintain accurate IT asset inventories and documentation of system configurations, maintenance activities, and troubleshooting procedures.
- Track system health, patch compliance, and maintenance schedules, providing updates to Management as needed.
- Identify opportunities to improve system security, reliability, and operational efficiency.
Required Qualifications
- Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals.
- Experience with software installation, patch management, system maintenance, and technical troubleshooting.
- Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and ability to work with fiber optic cabling.
- Strong organizational, documentation, and communication skills, with the ability to work independently and prioritize time-sensitive issues.
Preferred Qualifications
- Experience with enterprise endpoint management solutions, particularly ManageEngine Endpoint Central.
- Experience with network monitoring and management platforms such as SolarWinds, WhatsUp Gold, PRTG, or similar solutions.
- Familiarity with Active Directory, Microsoft 365, Bitwarden, Windows Server, Linux, and virtualization technologies.
- Experience installing, routing, organizing, and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities.
- Experience supporting IT infrastructure in broadcast television, telecommunications, or other 24/7 mission-critical environments.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications.
Work Environment & Expectations
- Position is onsite at the Springfield Broadcast Hub.
- Maintain professional technical workspaces and follow established IT security policies, maintenance procedures, and operational standards.
- Work collaboratively with Broadcast Engineering, Operations, and corporate IT teams.
- Maintain flexibility for occasional evening, weekend, or holiday support based on operational requirements.
Skills Required
- Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
- Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals
- Experience with software installation, patch management, system maintenance, and technical troubleshooting
- Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and work with fiber optic cabling
- Strong organizational, documentation, and communication skills, with the ability to work independently and prioritize time-sensitive issues
- Experience with enterprise endpoint management solutions, particularly ManageEngine Endpoint Central
- Experience with network monitoring and management platforms such as SolarWinds, WhatsUp Gold, PRTG, or similar
- Familiarity with Active Directory, Microsoft 365, Bitwarden, Windows Server, Linux, and virtualization technologies
- Experience installing, routing, organizing, and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities
- Experience supporting IT infrastructure in broadcast television, telecommunications, or other 24/7 mission-critical environments
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications
Nexstar Media Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nexstar Media Group, Inc. and has not been reviewed or approved by Nexstar Media Group, Inc..
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Healthcare Strength — Healthcare is presented as comprehensive, covering medical, dental, vision, behavioral health, and an Employee Assistance Program. Disability and life insurance are also available, with optional protections like accident and critical illness coverage noted.
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Parental & Family Support — Paid parental leave is offered and was expanded to provide up to six weeks of paid time for eligible employees. Family-support resources are complemented by mental‑health and EAP services.
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Leave & Time Off Breadth — Paid time off, sick leave, and standard holidays are provided, with vacation that typically scales with tenure. These programs form part of a conventional large‑employer benefits menu.
Nexstar Media Group, Inc. Insights
What We Do
Nexstar Media Group is the largest TV station operator in the country. With the reach of 171 full power television stations in 100 markets addressing nearly 38.9% of US television households, and a diversified, growing digital media operation, Nexstar Media Group offers superior audience engagement across all media devices and local broadcast television’s unrivalled influence on consumers’ purchasing and political decisions. In 20 years, Nexstar has grown from a single station to the nation’s largest television company. This growth is fueled by an organization-wide commitment to delivering exceptional service to our communities and outstanding results for our advertisers. From the very beginning, Nexstar has cultivated an organization-wide commitment to providing superior, unique local content that is relevant to each of the communities it serves, while offering local businesses, advertisers and brands the ability to engage and connect with local communities.
