The Role
Provides Level 2 IT support by resolving escalated hardware, software, network, and account-access issues. Installs and troubleshoots endpoints and peripherals, maintains MDM-managed devices, supports onboarding and offboarding, documents solutions, coordinates warranty repairs, and assists with IT projects. The role also mentors Tier 1 technicians and manages multiple support tickets.
Summary Generated by Built In
Key Responsibilities
- Resolve escalated tickets from Tier 1 involving hardware failures, software conflicts, network connectivity, and account/system access issues
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support and maintain MDM-managed endpoints, imaging, and software deployment
- Diagnose and resolve issues across Windows/macOS, Active Directory, and common business applications
- Assist with onboarding/offboarding: device provisioning, account setup, and access changes
- Document resolutions and contribute to the internal knowledge base
- Coordinate with vendors on hardware warranty/repair issues
- Participate in IT projects (rollouts, migrations, upgrades) as assigned
- Mentor Tier 1 technicians on troubleshooting techniques
Required Qualifications
- 2+ years of IT help desk or desktop support experience
- Solid working knowledge of Windows, Active Directory, and common business software
- Experience troubleshooting hardware, printers, and network connectivity issues
- Strong communication and customer service skills
- Ability to prioritize and manage multiple tickets in a queue-based environment
Desired Attributes
- Associate's degree in IT or a related field, or equivalent experience
- Familiarity with MDM platforms and ticketing systems (Linear, Planner, etc)
- Familiarity with iOS environment
- CompTIA A+ or Network+ certification
- Experience in construction, engineering, or another field-heavy industry
- Organization skills
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2+ years of IT help desk or desktop support experience
- Working knowledge of Windows, Active Directory, and common business software
- Experience troubleshooting hardware, printers, and network connectivity issues
- Strong communication and customer service skills
- Ability to prioritize and manage multiple tickets in a queue-based environment
- Associate's degree in IT or a related field, or equivalent experience
- Familiarity with MDM platforms and ticketing systems
- Familiarity with iOS environment
- CompTIA A+ or Network+ certification
- Experience in construction, engineering, or another field-heavy industry
- Organization skills
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The Company
What We Do
RPM xConstruction is a Texas-based design and construction company delivering turnkey infrastructure and site-development solutions. Its services include excavation, earthwork, utilities, erosion control, retaining walls, and concrete road paving, along with residential community development. It also prepares large sites for technology and data-center facilities, bringing heavy equipment and experienced crews to support safe, efficient project delivery on demanding project sites.
