About The Role
The IT Support Specialist III serves as the highest level of technical escalation within the IT support team. This role requires extensive expertise in diagnosing and resolving complex technical issues across hardware, software, network, and systems environments. This role also plays a critical role in mentoring junior staff and implementing advanced solutions.
What You’ll Do
- Serve as the escalation point for Level I and II support staff when tickets are unclear, complex, or require additional expertise.
- Investigate and resolve advanced technical issues related to hardware, software, and user accounts.
- Evaluate ticket trends and recurring issues to provide root cause analysis and recommend permanent fixes.
- Escalate critical incidents to management only after thorough investigation and resolution attempts.
- Collaborate with IT managers to evaluate service desk performance, identify gaps, and recommend improvements in workflows, SLAs, and ticket categorization.
- Review and analyze service desk tickets to ensure compliance with policies and efficient resolution.
- Develop and implement ticket prioritization strategies to streamline operations.
- Act as a liaison between the service desk team and other IT departments to facilitate effective communication and resolution of cross-departmental issues.
Requirements
What We’re Looking For
- Bachelor's degree in information technology, Computer Science, or related field (or equivalent professional experience).
- Requires at least 5+ years of relevant support role experience.
- Understanding of IT Service Desk practices with strong emphasis on customer service.
- Familiarity with Microsoft Azure AD Joined and Hybrid Joined.
- Basic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure Group
- Experience working with Active Directory managing user accounts and access.
Benefits
Why You Will Love Working Here
- Competitive compensation and benefits package:
- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle
- Opportunities for growth and development
- Culture that is collaborative, inclusive, fast-paced, people-first
- Stable company with strong reputation in the market
Why Join Perry Homes?
At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.
***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer
Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact [email protected].
Skills Required
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent professional experience
- At least 5 years of relevant IT support experience
- Understanding of IT service desk practices and customer service
- Familiarity with Microsoft Azure AD Joined and Hybrid Joined
- Basic knowledge of Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center
- Experience managing user accounts and access with Active Directory
Perry Homes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Perry Homes and has not been reviewed or approved by Perry Homes.
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Fair & Transparent Compensation — Pay is considered strong in revenue‑generating roles, with high earning potential in sales and solid base or guaranteed pay in some cases. Overall, pay is often characterized as fair.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside an Employee Assistance Program. Optional critical illness and accident plans add breadth to the core health offering.
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Retirement Support — A 401(k) with company match is offered. Company‑paid life, short‑term disability, and long‑term disability reinforce financial security alongside retirement savings.
Perry Homes Insights
What We Do
Perry Homes, for over 50 years, has built quality homes in desirable communities across Texas in ideal locations around Austin, Dallas, Houston and San Antonio. We offer a variety of designs for every lifestyle at unmistakable values and quality in the most desirable Texas communities. Perry Homes is dedicated to providing first-class customer service before, during and after the sale. Our continuing loyalty to our customers, combined with our distinguished reputation, creates an unrivaled demand for Perry Homes.
