Title:
IT Support Lead-OnsiteJob Specification: IT Support LeadPrefaceThis document outlines the job specification for the IT Support Lead role. The role is junior to the IT Support Manager and is responsible for leading front-line IT support activities within a site-based Oil & Gas operational environment, ensuring reliable day-to-day IT services and effective user support.
Professional SummaryThe IT Support Lead typically has 3–5 years of experience in IT operations or service support, preferably within Oil & Gas or industrial environments. The role focuses on coordinating daily IT support activities, supervising technicians, resolving incidents, and acting as the primary escalation point to the IT Support Manager.
Core Competencies- IT Service Desk & End-User Support
- Incident, Request & Problem Coordination
- Basic Network & Systems Support
- IT Security Awareness & Compliance
- Vendor & Contractor Coordination
- Asset & Access Management
- ITIL-based Service Operations
- Coordinate day-to-day IT support activities for site users.
- Provide hands-on support for desktops, laptops, peripherals, and standard applications.
- Log, track, and resolve incidents and service requests in line with SLAs.
- Escalate complex or high-impact issues to the IT Support Manager as required.
- Support basic server, network, and application troubleshooting activities.
- Ensure compliance with IT security, access control, and acceptable use policies.
- Coordinate with vendors and third-party support teams for issue resolution.
- Maintain accurate IT asset, access, and support documentation.
- Support IT onboarding, inductions, and user awareness activities.
- Windows desktop and basic server administration
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic networking concepts (LAN, Wi-Fi, VPN)
- Endpoint security and antivirus tools
- ITSM / Service Desk tools
- ITIL Foundation (preferred)
- Microsoft or equivalent technical certifications (desirable)
- Relevant site HSE or safety certifications
- Incident and request resolution within agreed SLA targets.
- User satisfaction with IT support services.
- Accuracy and completeness of IT asset and access records.
- Compliance with IT security and site policies.
Reports directly to the IT Support Manager and works closely with IT Infrastructure, Applications, IM, and Cyber Security teams to support site operations.
Skills Required
- 3-5 years of experience in IT operations or service support
- Windows desktop and basic server administration experience
- Microsoft 365 experience, including Outlook, Teams, OneDrive, and SharePoint
- Basic networking knowledge, including LAN, Wi-Fi, and VPN
- Experience with endpoint security and antivirus tools
- Experience using ITSM or service desk tools
- ITIL Foundation certification
- Microsoft or equivalent technical certification
- Relevant site HSE or safety certifications
- Oil & Gas or industrial environment experience
KBR, Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KBR, Inc and has not been reviewed or approved by KBR, Inc.
-
Healthcare Strength — Health coverage includes medical, dental, and vision plans, supplemented by life insurance, mental wellness resources, and a resilience program. Multiple plan options and added wellbeing tools bolster the core offering.
-
Retirement Support — Retirement programs feature a 401(k) with employer matching contributions alongside additional savings options. An Employee Stock Purchase Plan complements long‑term financial benefits.
-
Flexible Benefits — Work-life programs provide flexible schedules with options for part-time, remote, and “superflex” arrangements coordinated with managers. These flexible arrangements help tailor benefits to role and personal needs.
KBR, Inc Insights
What We Do
KBR, Inc. is an American engineering, procurement, and construction company, formerly a subsidiary of Halliburton.
