IT Support Intern

Are you a tech-savvy student eager to gain real-world IT experience in a fast-paced telecommunications environment? Join our Information Technology team as a IT Support Intern in Plattekloof, where you'll work alongside experienced IT professionals to deliver quality IT support across the business.

This role is perfect for a motivated, detail-oriented student who is passionate about problem-solving, eager to learn, and ready to make a meaningful contribution to a dynamic IT service desk team.

What you'll do:

• Provide hands-on computer and printer support to business users
• Maintain antivirus software across all machines to ensure system security
• Perform backups of critical systems and assist with network maintenance
• Configure network devices and set up laptops and equipment
• Attend to all allocated tasks and tickets, prioritising based on urgency and impact
• Follow up on outstanding tasks to ensure successful completion and sign-off on the QContact system
• Accept and log technical support emails and calls received by the IT Department
• Support the Service Desk team with equipment deployment, software installations, inventory management and printer troubleshooting

What you'll need:

• Grade 12 (minimum)
• Currently studying towards an IT-related Diploma or Degree
• Experience in installing, configuring and setting up laptops and devices
• Strong computer and application skills (Microsoft Excel, Word and related tools)
• Advantageous: Technical certifications such as A+, N+, AZ-900 or AZ-104
• A high sense of integrity, accountability and commitment to quality work
• Strong work ethic with a collaborative, team-player mindset
• Ability to work independently and manage time effectively
• Excellent written and verbal communication skills
• Proactive approach to problem determination and resolution
• Keen attention to detail and a genuine willingness to learn

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• A 3-month fixed term internship

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.