Jobs at Herotel

Assist senior technicians with fibre optic and wireless installations, site surveys, CPE recovery, callout repairs, tool and vehicle organisation, and maintain health and safety and site cleanliness while working in varied environments.

Assist senior technicians with fibre optic and wireless site surveys, installations, CPE recovery, and repairs. Perform signal scans and throughput tests, mount hardware, run cables, maintain tools and vehicles, ensure tidy worksites, follow health and safety procedures, and work in varied conditions including heights and confined spaces.

Assist senior technicians with site surveys, installations, repairs and maintenance of fibre optic and wireless systems. Perform CPE recovery, run cables, organise tools, follow safety procedures, work at heights and in confined spaces, and support callout repairs under guidance.

Assist Senior Technicians with site surveys, installations, repairs and CPE recovery for fibre optic and wireless systems. Perform signal and throughput tests, mount hardware, run cabling, maintain tools and vehicle stock, follow safety procedures, work in varied conditions and support maintenance callouts.

Manage receipt, storage and dispatch of goods, verify deliveries and documentation, maintain accurate stock records, keep storerooms compliant and organised, track defective/obsolete items, coordinate collections/deliveries, and support the Stock Controller or Line Manager with ad hoc tasks.

Design and develop learner-centric curricula and instructional materials (eLearning, videos, simulations, assessments); partner with subject matter experts; administer and evaluate content via LMS; maintain and update training resources and measure impact to refine learning solutions.

Manage daily office operations and reception while driving walk-in sales and community engagement. Handle bookings, maintenance follow-up, customer queries, lead generation, CRM logging, and support local sales activities to meet monthly revenue targets.

Manage daily office operations and reception duties while driving walk-in sales and community engagement. Maintain supplies, handle maintenance requests, book meeting rooms, log CRM sales activity, assist customers with account queries and payments, and escalate unresolved issues.

Manage day-to-day office operations and reception while driving walk-in sales and community engagement. Handle CRM logging, book meeting rooms, coordinate repairs, assist customers with queries and payments, and support local sales activities.

Assist Senior Technicians with fibre and wireless site surveys, installations, repairs and CPE recovery. Perform signal and throughput tests, mount equipment, run cables, maintain tools and vehicles, follow safety procedures, and keep sites tidy while working independently or in teams.

Manage the enterprise product portfolio across connectivity, SD-WAN, cybersecurity, UC, and managed services. Define strategy, pricing, packaging, lifecycle, go-to-market, sales enablement, and profitability targets while collaborating with solutions architects and finance.

Lead end-to-end UX for web, mobile and customer portal products: run discovery, user research and testing, design flows and prototypes, govern a design system to WCAG 2.1 AA, and deliver developer-ready Figma layouts and components to product and engineering teams.

Assist with installations, troubleshooting, and maintenance of fibre optic and wireless systems. Perform site surveys, callout repairs, CPE recovery, and keep vehicle stock organized. Follow instructions from senior technicians, maintain health and safety compliance, work at heights and in varied conditions, and support tidy, efficient job completion.

Lead Protect and Grow teams to retain, renew, and expand Retail and Business customers. Own churn analysis, run save/win-back interventions, manage escalations, coordinate cross-functional resolution, set targets, coach team leaders, maintain retention dashboards, and report to leadership to meet NRR and logo-retention goals.

Lead planning, coordination and delivery of transmission link and fibre (FTTH/FTTB) implementations. Manage vendors, stakeholder communications, contracts, tracking systems, project risks, budgets, and cross-functional alignment to ensure timely, in-scope delivery.

Lead planning, coordination and delivery of transmission link and fibre (FTTH/FTTB) implementations. Manage vendors, stakeholder communications, contracts, tracking, risks, budgets and cross-functional alignment. Maintain master circuit/hosting systems and use monitoring and project management tools to ensure projects are delivered on time, in scope and within budget.

Implement, support and maintain network systems; build network automation tools; document designs; collaborate with cross-functional teams; manage vendors; troubleshoot hardware/software; test systems in lab environments.

Lead and build Herotel's Revenue Operations function: own commercial systems, CRM, data governance, forecasting and analytics; deliver cross-functional commercial projects; build reporting, drive automation, and support Sales, Marketing, Product and Finance to improve commercial performance.

Build and maintain commercial reports, dashboards and forecasts; govern the single commercial dataset and run data quality checks; produce auditable commission calculations; translate business questions into actionable analysis; map and improve commercial processes; present clear insights to non-technical stakeholders.