Jobs at Herotel

Plans and designs underground and aerial fiber-optic networks, conducts site surveys, coordinates planning resources, prepares route designs, bills of materials, survey reports, and project submissions. The role also supports wayleave applications and maintains as-built drawings and splice plans while ensuring compliance with standards and legislation.

Assists senior technicians with fibre optic and wireless network installations, site surveys, equipment recovery, repairs, maintenance, cable routing, and worksite cleanup. Organises tools and vehicle supplies, follows installation instructions, and maintains health and safety standards while working independently or in teams, including at heights, in confined spaces, and in varying weather conditions.

Own day-to-day cybersecurity operations, including threat monitoring, incident response, vulnerability management, penetration testing, infrastructure hardening, disaster recovery testing, security tooling, and ISO 27001 technical controls. The role investigates incidents, manages endpoint and SIEM platforms, supports cloud and on-premises security, collaborates on remediation, and provides technical evidence for audits and POPIA-related investigations.

Lead the ISO 27001 certification program and maintain the information security management system. Own POPIA compliance, risk registers, policies, audits, certification-body relationships, data protection impact assessments, vendor risk reviews, security awareness training, and compliance reporting. Coordinate with cybersecurity and IT teams to implement controls, manage incidents and requests, track remediation, and maintain audit evidence.

Manages contractor teams responsible for telecommunications network infrastructure deployment, maintenance, installations, and field support. Oversees daily execution plans, resources, safety, quality controls, KPIs, and contractor performance. Coordinates with area, regional, customer, and supplier teams; leads operational meetings; resolves network and workflow issues; and coaches contractors to meet company standards. Requires telecommunications experience, leadership, contractor management, planning, problem-solving, a driver’s licence, and willingness to travel.

Provides administrative support for the Networks team by coordinating communication between technicians and departments, maintaining office policies, processing leave, preparing quotations, managing records and internal systems, protecting confidential information, troubleshooting administrative issues, and assisting management with reporting and personal-assistant tasks.

Provides administrative support for the Networks team by coordinating communication between technicians and departments, maintaining records and office procedures, processing leave, preparing quotations, managing internal systems, handling confidential information, troubleshooting administrative issues, and supporting reporting and management requests.

Monitor, maintain, troubleshoot, provision, and optimize Herotel’s national IP Core and transmission network in a 24/7 NOC environment. Responsibilities include fault response and escalation, routing and traffic-flow management, network configuration, change implementation, documentation, transmission-node commissioning, WISP integration, and first-level technical support. The role requires strong IP networking, routing, switching, MPLS, problem-solving, communication, and shift-work capabilities.

Manage receipt, storage and dispatch of goods, verify deliveries and documentation, maintain accurate stock records, keep storerooms compliant and organised, track defective/obsolete items, coordinate collections/deliveries, and support the Stock Controller or Line Manager with ad hoc tasks.

Assists senior technicians with fibre optic and wireless network site surveys, installations, equipment recovery, repairs, maintenance, cable routing, and worksite cleanup. Organises tools and vehicle supplies, follows safety procedures, and works in varied conditions including heights and confined spaces. The role requires physical fitness, basic computer literacy, hand and power tool knowledge, reliability, teamwork, and willingness to work overtime.

Assists senior technicians with fibre optic and wireless network installations, site surveys, equipment recovery, callout repairs, cable routing, and maintenance. Maintains tools, vehicles, and work sites while following health and safety procedures. The role requires physical fitness, comfort working at heights and in confined spaces, basic computer literacy, hand and power tool skills, reliability, organisation, and teamwork.

Manages contractor teams responsible for deploying, maintaining, and supporting telecommunications network infrastructure from POPs to customer premises. Oversees daily execution plans, resources, safety protocols, quality controls, KPIs, contractor performance, and operational meetings. Partners with area, customer, and supplier teams to resolve issues, improve network health, and align local operations with broader network strategies. Coaches contractors and ensures work meets company standards.

Manage and develop contractor teams to deploy, maintain, and ensure health of network infrastructure from POP to customer premises. Own operational plans, KPIs, QC, reporting, coaching, and cross-team coordination to deliver high-quality field installations and customer experience.

Manage and develop contractor teams to deploy, maintain, and protect network infrastructure from POP to customer premises. Oversee daily operations, KPIs, QC protocols, reporting, training, and alignment with regional network strategies while ensuring customer experience and safety standards.

Manage and develop contractor teams to ensure deployment, health, and maintenance of network infrastructure from POP to customer premises. Oversee daily operations, report KPIs, coach contractors, align area operations with regional strategy, and resolve operational challenges to maintain service quality and customer experience.

Manage and develop contractor teams to deploy, maintain and ensure the health of network infrastructure from POP to customer premises. Oversee daily operations, enforce KPIs and QC, report performance, align area operations with regional strategy, and coach contractors to Herotel standards.

Manage and develop contractor teams to ensure deployment, health, and maintenance of network infrastructure from POP to customer premises. Oversee daily operations, KPI reporting, QC protocols, training, and collaboration with area, regional, and supplier teams to deliver high-quality installations and field support.

Manage and develop contractor teams to deploy, maintain and ensure health of network infrastructure from POP to customer premises. Own daily and monthly operational plans, KPIs and QC, report contractor performance, run MOS meetings, coach teams, and align area operations with regional and national network strategies to deliver consistent customer experience.

Manage and develop contractor teams to ensure deployment, health, and maintenance of network infrastructure from POP to customer premises. Oversee daily operations, KPI reporting, contractor performance, safety and tools availability, coach teams to Herotel standards, and align area operations with regional network strategy.

Design and develop learner-centric curricula and instructional materials (eLearning, videos, simulations, assessments); partner with subject matter experts; administer and evaluate content via LMS; maintain and update training resources and measure impact to refine learning solutions.