Jobs at Herotel

Provide advanced troubleshooting and escalation support for complex networking and telephony issues, manage tickets to SLA, support advanced customer setups (routing, VPNs, PABX), collaborate with engineering teams, document solutions, and maintain high customer satisfaction and first-time resolution targets.

Assist senior technicians with site surveys, installations, repairs, and CPE recovery for fibre and wireless systems. Perform signal and throughput tests, organise tools and vehicles, maintain safe, tidy worksites, and follow Health & Safety procedures while working independently or as part of a team.

The Sales Administrator supports the sales team by handling administrative tasks, onboarding clients, processing leads, and ensuring customer service excellence.

The Learning Solutions Architect role involves operational exploration, learning concept co-creation, and development of practical learning solutions to enhance performance in a fast-paced environment.

Create high-quality multimedia learning content, including videos and visual assets, while collaborating with stakeholders in a dynamic environment.

Coordinate and support regional sales and field marketing activities, mentor and monitor field marketers, track performance and KPAs, ensure accurate data capture and resource management, organise lead generation, escalate contract or customer issues, and foster cross-functional collaboration to meet revenue and growth targets.

Assist Senior Technicians with fibre and wireless site surveys, installations, repairs and CPE recovery. Perform signal and throughput tests, mount equipment, run cables, maintain tools and vehicles, follow safety procedures, and keep sites tidy while working independently or in teams.

Lead Herotel's national sponsorships, events and PR portfolio end-to-end. Plan and manage activation calendars in ClickUp, deliver contracted sponsorships, oversee PR agency coverage, coordinate regional activations, manage VIP logistics and branding, report ROI and campaign performance, and lead major events including weekends and holidays.

Lead end-to-end UX for web, mobile and customer portal products: run discovery, user research and testing, design flows and prototypes, govern a design system to WCAG 2.1 AA, and deliver developer-ready Figma layouts and components to product and engineering teams.

Lead planning, coordination and delivery of transmission link and fibre (FTTH/FTTB) implementations. Manage vendors, stakeholder communications, contracts, tracking, risks, budgets and cross-functional alignment. Maintain master circuit/hosting systems and use monitoring and project management tools to ensure projects are delivered on time, in scope and within budget.

Lead planning, coordination and delivery of transmission link and fibre (FTTH/FTTB) implementations. Manage vendors, stakeholder communications, contracts, tracking systems, project risks, budgets, and cross-functional alignment to ensure timely, in-scope delivery.

Lead and build Herotel's Revenue Operations function: own commercial systems, CRM, data governance, forecasting and analytics; deliver cross-functional commercial projects; build reporting, drive automation, and support Sales, Marketing, Product and Finance to improve commercial performance.

Assist senior technicians with site surveys, installations, maintenance, and repairs of fibre optic and wireless systems. Perform CPE recovery, tidy sites, stock vehicles, follow safety procedures, and work in varied conditions including heights and confined spaces.